• Risk Reduction Realities: Loss Prevention for Restaurants with Alliant’s Tim Leech
    Nov 14 2024

    In this episode, Kaya Stanley interviews Tim Leech, Director of Risk Consulting at Alliant Insurance Services. Tim shares insights from his 34 years of experience in the insurance industry, focusing on loss-sensitive programs and effective risk management strategies.

    Learn about reducing the cost of risk, engaging management in safety programs, and the latest industry trends.

    Whether you are a restaurant operator, broker, or industry expert, this episode offers practical advice to improve your risk prevention efforts.

    00:00 Introduction to the Self-Insurance Podcast

    00:21 Meet Tim Leech, Director of Risk Consulting

    01:50 Understanding Loss Sensitive Programs

    02:20 Reducing the Cost of Risk

    06:05 Characteristics of a Successful Program

    07:14 Engaging Management in Safety Programs

    11:48 Measuring Success in Risk Prevention

    17:51 Current Trends in Risk Management

    19:26 Conclusion and Final Thoughts

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    20 mins
  • Hazardous Heat: Managing Indoor Heat Risks in Restaurants with Mike Geosano
    Nov 8 2024

    In this episode of the Self-Insurance Podcast by CRMBC, host Kaya Stanley interviews Mike Geosano, President of O.S.T.S. Consulting, about the new Cal/OSHA indoor heat illness prevention regulations for restaurants. Mike shares his safety consulting background and explains the regulation's specifics, including temperature triggers, hazard assessments, control measures, and required employee training. He also discusses the potential penalties for non-compliance and provides valuable resources for restaurant owners to ensure a safe work environment.

    00:00 Introduction to Workplace Safety
    00:14 Welcome to the Self-Insurance Podcast
    00:36 Meet Mike Geosano
    01:27 Unique Hazards in Restaurants
    01:45 CalOSHA's New Indoor Heat Regulation
    02:53 Specific Requirements for Restaurant Owners
    05:20 Assessment and Control Measures
    09:18 Employee Training Requirements
    11:13 Penalties for Non-Compliance
    13:39 Resources and Final Thoughts

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    16 mins
  • From Chaos to Clarity: The Benefits of Outsourcing HR in the Restaurant Industry
    Oct 24 2024

    In this episode of the Self Insurance Podcast by CRMBC, Heather Bischoff from Upskill Consulting joins us to explore the critical aspects of human resources management in small businesses.

    Heather, who transitioned from case management to HR, highlights the importance of fractional HR and its role in preventing workers' compensation claims. She addresses common HR misconceptions, the complexities of employment law, and the financial benefits of investing in HR, even for smaller businesses.

    Heather shares success stories, stresses the significance of proactive HR approaches, and discusses the implications of timely claim reporting to avoid litigation. Gain valuable insights to enhance your HR practices and maintain a compliant, efficient business environment.

    00:00 Introduction to the Self-Insurance Podcast

    00:22 Meet Heather Bishop of Upskill Consulting

    01:00 The Role of HR in Business Operations

    01:23 Challenges Faced by Restaurant Owners

    02:10 Understanding Fractional HR

    03:47 Common HR Misconceptions

    05:31 The True Cost of HR

    07:45 When to Hire HR for Small Businesses

    08:31 The Importance of HR Compliance

    10:29 Success Stories in HR Management

    11:44 Workers Compensation and HR

    14:41 Final Thoughts and Advice for Business Owners

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    15 mins
  • Uncovering Workers' Comp Fraud: Insights from Investigator Gene Immendorf
    Oct 13 2024

    In this episode of the Self Insurance Podcast, Gene Immendorf, President of Immendorf Investigations, shares insights into the world of private investigation in the context of workers' compensation self-insurance in California.

    Following in his father's footsteps, Gene has nearly four decades of experience in surveillance and sub rosa investigations. He explains the importance of thorough pre-surveillance background checks and the advancements in technology that have transformed the field.

    Gene discusses the necessity of verbal communication with employers and adjusters for effective investigations and highlights common red flags in claims. He shares anecdotes from his career, illustrating the challenges and surprises faced in the industry. Listen to learn more about how private investigators manage workers' compensation claims.

    00:00 Introduction to the Self-Insurance Podcast

    00:21 Meet Gene Immendorf: A Legacy in Private Investigation

    01:36 The World of Workers' Comp and Sub Rosa Investigations

    04:29 Technological Advances in Surveillance

    07:20 Challenges and Red Flags in Claims

    10:42 The Importance of Communication in Investigations

    13:47 Shocking Cases and Real-Life Stories

    15:45 Conclusion and Final Thoughts



    Please visit CRMBC for our latest news.
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    17 mins
  • Understanding Underwriting: What Restaurant Owners Need to Know
    Oct 3 2024

    In this episode of the Self Insurance Podcast by CRMBC, host Kaya interviews Scott Gaffner, CRMBC's Chief Underwriting Officer, about the intricacies of workers' compensation self-insurance in California. With over 30 years of experience, Scott examines the advantages of self-insured groups, the importance of underwriting, and the common misconceptions about self-insurance.

    He explains how self-insured groups offer lower costs and superior risk management compared to traditional insurance markets. Scott also sheds light on how self-insured groups are resilient to market fluctuations and provides insights into aligning members within these groups for maximum benefit. Join us for a comprehensive discussion on why self-insurance can be a strategic choice for large entities.

    00:00 Introduction to the Self-Insurance Podcast
    00:22 Meet Scott Gaffner, Chief Underwriting Officer
    00:37 Scott's Journey into Self-Insurance
    02:54 The Importance of Underwriting in Self-Insurance
    04:53 Addressing the Risks and Benefits of Self-Insurance
    09:15 Understanding Experience Modification (XMOD)
    14:32 Flexibility in Underwriting for Self-Insured Groups
    17:06 Navigating Market Conditions in Self-Insurance
    18:17 Conclusion and Final Thoughts

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    19 mins
  • Cutting Costs & Improving Care: Darrin Schenck on the Benefits of Telephonic Nurse Triage
    Sep 24 2024

    In this episode of The Self-Insurance Podcast brought to you by CRMBC, host Kaya interviews Darrin Schenck, VP of sales for TriageNow. They discuss the importance and benefits of employing telephonic nurse triage solutions specifically for workplace injuries in the hospitality industry. Darrin explains how TriageNow helps mitigate claims, provides appropriate care, and addresses common challenges in the industry, highlighting their impact on both employee care and employer cost-saving. The episode also discusses how TriageNow's military triage approach and SOC 2 Type 2 compliance set them apart in the industry.


    00:00 Introduction to The Self-Insurance Podcast

    00:21 Meet Darrin Schenck from TriageNow

    00:33 Understanding TriageNow's Services

    02:15 The Importance of Nurse Triage in Workers' Comp

    03:42 Benefits of Telephonic Nurse Triage

    08:11 Challenges and User Acceptance

    10:20 Fraud Prevention and Unique Approaches

    13:37 Closing Thoughts and Personal Insights

    15:03 Conclusion and Podcast Wrap-Up

    Please visit CRMBC for our latest news.
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    16 mins
  • Litigation Lessons: Cooper Brown's Amanda Rodriguez on Tackling Fraud and Claim Documentation
    Sep 13 2024

    In this episode of the Self Insurance Podcast, hosted by CRMBC, Amanda Rodriguez, an attorney and partner at Cooper Brown, discusses her journey to becoming a workers' compensation litigator. The conversation covers Amanda’s background, the common reasons workers' comp cases get litigated, the importance of employer documentation, and the prevalence of fraudulent claims in Southern California. She also shares insights on the role of private investigators, success stories from her practice, and current hot topics in workers' comp litigation, including the challenges with the panel QME process.

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    19 mins
  • Comparing Traditional Insurance and Self-Insured Groups with Mike McDonough
    Aug 28 2024

    In this episode of the Self Insurance Podcast, Kaya welcomes Mike McDonough, broker-owner of McDonough Insurance Services, to explore the major differences between traditional workers' compensation and self-insured groups. Mike, an industry expert with over 30 years of experience, explores how self-insurance encourages immediate injury reporting, reduces costs, and ensures better care for injured workers. They also discuss the importance of employee handbooks in mitigating workers' comp claims and overall business liability.


    00:00 Introduction

    00:54 Traditional vs. Self-Insured Workers' Comp

    01:52 The Importance of Reporting Injuries

    02:19 Real-Life Example: Handling an Injury Claim

    03:29 Communication and Cost Management

    06:30 Legal Representation in Self-Insurance

    09:17 The Role of Employee Handbooks

    12:14 Conclusion and Final Thoughts

    Please visit CRMBC for our latest news.
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    13 mins