Episode Guest:

Samreen Khan is a Store Leader at Virgin Media O2 with over seven years' experience in telecommunications, progressing from sales into leadership. She is passionate about developing people, coaching high-performing teams, and delivering exceptional customer experiences.

Episode Partner:

This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country.

Chapters:

0:00 Introduction

2:42 Meet Samreen: From Student to Store Leader

3:22 Starting Work at 18 and Finding an Unexpected Career

4:32 Why Stepping Outside Your Comfort Zone Matters

5:59 Learning to Deal with Customers Every Day

7:15 Building Resilience While Living with Anxiety

8:28 Why Great Customer Service Is About How People Feel

9:50 Falling Into a Career in Telecoms

11:04 The Skills Every Young Person Needs at Work

12:15 The Family Story That Built Samreen's Drive

13:28 The Book That Changed Samreen's Perspective on Failure

14:47 Turning the Region's Worst Store into One of the Best

16:18 Leading a Team Through Consistency

18:17 Why Caring About People Makes You a Better Leader

20:10 Why Samreen Loves Working at Virgin Media O2

21:11 Helping Young Team Members Grow

22:11 Career Progression at Virgin Media O2

23:13 Samreen's Duvet Flip

24:25 Final Thoughts

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