SOS Chapter 4, 5, 6 - Hand-Off & Account Management
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SOS Chapter 4, 5, 6 - Hand-Off & Account Management
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We've combined these chapters as they all detail the process you should be taking as you hand-off the management of your new client to your internal team.
Define responsibilities, identify the support network you have within your clients business and communicate the services and roles you are taking on.
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