In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and completely flip it upside down.

Chris shares what he learned as a 24-year-old consultant, affectionately nicknamed "The Bulldog", by dealing with old-school managers who would rather lose money than change their systems. We break down the three distinct buckets every dealership falls into, the exact 4-week research and execution blueprint Chris used to double labor sales in 90 days, and why fixing a business is often less about the numbers and more about fixing human self-esteem.

Plus: Why the cashiers and porters always know more about your department's problems than the manager does.

🔥 KEY TAKEAWAYS
- The Three Dealership Buckets: Why moving a store from losing money to breaking even is harder than giving birth, and why making good money makes you crave the "law of the slight edge."
- The 4-Week Turnaround Blueprint: The exact step-by-step process of interviewing staff, auditing ROs, identifying warranty fraud, and launching massive, fast-paced changes.
- Tricking Them Into Success: Why you can't always change someone's mind, and why letting the team take credit for your ideas is the ultimate leadership secret.
- The Cashier & Porter Secret: Why the lowest-paid people in the building possess the exact blueprint of where your service advisors are failing.
- Strategy vs. Criticism: How a powerful quote from the episode changes how you view your monthly performance report card.
- Service Drive Revolution Academy: Don't miss out on the Live Academy launching the second week of June! Head over to chriscollinsinc.com to sign up.

📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!

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🛑 Got a question? Call us at 1-833-3-ASK-SDR

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