Most companies think travel and expense data is just for tracking spend. Saia LTL Freight used it to uncover inefficiencies, influence leadership decisions, and give time back to their teams. But they didn’t originally set out to transform their travel and expense program. They just started asking better questions of their data.

In this episode of SAP Concur Conversations, Jeanne Dion talks with Ed Hebert of Saia LTL Freight about how his organization transformed T&E from a routine process into a source of strategic insight. With nearly 30 years at Saia, Ed shares how his team learned to spot patterns others missed, turn raw data into stories leaders actually act on, and continuously refine processes as the business grows.

You’ll hear how one data discovery eliminated the equivalent of 42 days of manual work per year, how storytelling — not spreadsheets — is what earns leadership attention, and why a “set it and forget it” approach quietly drains time, talent, and visibility.

If you want practical ideas for making your T&E data more actionable, more visible to leaders, and more valuable across your organization, this episode delivers a real-world blueprint.

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Modernizing travel and expense management is never just a tech upgrade, especially at a large, complex institution like the University of Massachusetts (UMass). In this episode, UMass Associate Vice President for Strategy & Innovation Dave Nero and Supply Chain Partner principal consultant Shannon Nortier pull back the curtain on one of the most successful T&E transformations in higher education.

You’ll hear how UMass turned a long-standing pain point into a system-wide modernization initiative powered by clarity, collaboration, and a “policy before platform” strategy. Dave explains why T&E rose to the top of the innovation agenda, how two years of meticulous preparation laid the foundation for real change, and why investing in an internal transformation muscle is now table stakes for any organization.

Shannon shares the partner perspective: what made UMass uniquely prepared, how their alignment accelerated implementation, and why the right partner relationship can make or break a project this complex.

Listen to learn:

• Why UMass started with strategy, governance, and policy (not technology)
• How they united five campuses with different cultures into one Concur instance
• What it really takes to reduce risk, increase compliance, and modernize employee experience
• How to build a transformation engine capable of tackling projects beyond T&E
• The hard-won lessons you can apply immediately to your own modernization efforts

Whether you’re in higher education, the public sector, or any complex organization juggling competing priorities, this conversation offers a roadmap for getting transformation right, and doing it in a way that lasts.

Hosted on Acast. See acast.com/privacy for more information.

How can travel managers move from enforcing rules to driving strategy?

In this episode of the SAP Concur Conversations podcast, host and Global VP of Customer Advisory at Concur, Jeanne Dion, chats with Chloe Carver, Head of Corporate Travel Consulting at Acquis Consulting Group, about how to build a traveler-centric travel program that empowers employees, simplifies compliance, and drives business value.

Join the conversation to learn how to design policies that guide behavior (not police it), turn implementation into transformation, and measure success beyond savings. Whether you’re modernizing your travel program or proving its value to leadership, this episode is packed with practical steps and inspiring ideas for creating a smarter, more human-centered travel experience.

Hosted on Acast. See acast.com/privacy for more information.