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AI is transforming the way organisations work, but successful AI adoption is about far more than technology.

In this episode, Emmanuelle explores how AI is exposing the operational maturity of organisations, revealing the difference between teams built on strong systems, governance and workflows, and those relying on workarounds and individual effort.

Using UX Research as a lens, she discusses why AI may amplify operational weaknesses, how mature organisations approach AI differently, and why UX Research plays an important role in helping organisations redesign workflows, manage risk, and navigate AI transformation responsibly.

In this episode:

• Why AI exposes operational maturity gaps
• The difference between operational systems and operational heroics
• How AI can amplify fragmentation and inconsistency
• Why governance, workflow design and management practices matter
• The hidden risks of accelerating work without improving quality
• Why UX Research may become increasingly important in AI transformation

Because AI transformation is not fundamentally a technology challenge, it is a human systems challenge.

📖 The UX Research Powerhouse, Vol. 1 — The Foundation of UX Research Strategic Leadership

Launching in November 2025, A playbook and manifesto for research leaders, with a 365-day leadership roadmap, tools to measure impact, and a bonus chapter on AI. 📘 Get the book on Amazon: here

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