Customer experience doesn’t break down in big moments — it breaks down in the gaps between them. In this episode, we explore why CRM has become the backbone of customer experience and how businesses often misuse it without realizing the damage it causes.

We discuss how CRM connects sales, marketing, and support into a single customer journey, why treating CRM as “just a database” leads to inconsistent experiences, and how the right customer relationship management system helps teams deliver more personal, timely, and meaningful interactions. Learn how modern CRM tools influence retention, loyalty, and long-term growth by turning customer data into actionable insights.

In this episode, we explore why your online reputation matters more than ever in today’s digital-first world. From customer reviews to public feedback, we break down how trust is built—or lost—before a conversation even begins. Learn why online reputation management isn’t about being perfect, but about being present, responsive, and consistent. A must-listen for businesses that want to stand out, build credibility, and turn public perception into a powerful growth advantage.

Host Maya Singh is joined by brand reputation strategist Ravi Sharma to discuss how online reviews, customer feedback, and public perception directly impact trust, conversions, and long-term success. They also talk about how using a CRM for reputation management helps businesses monitor reviews, respond faster, track customer sentiment, and build a consistent brand image across multiple platforms.

Whether you’re a small business owner, founder, or marketing professional, this episode breaks down practical strategies to protect your reputation, turn feedback into opportunities, and stay ahead of competitors.

Tune in to learn how the right CRM for reputation management can transform your online presence into a powerful business asset.