We’re talking about all things loyalty in this block-buster episode with Zach Goldstein, the CEO of Thanx. Zach and Jen discuss why loyalty is broken, with 80% of Fast Casuals and QSRs looking to improve and invest in better loyalty strategies.

The conversation emphasizes that the future of restaurant loyalty is here, now. It's data-driven, personalized, dynamic, and poised to redefine how guest loyalty is built and delivered for restaurant brands.

Moments to listen for:

• The true definition of “loyalty”
• Shortcomings of "Loyalty 2.0" and the potential of "Loyalty 3.0”
• Learnings from other industries - hotels & airlines
• The shift towards digital-first strategies
• Ways personalization has proven to improve engagement and customer retention
• The unspoken element all loyalty programs need to succeed (hint: it starts with a "C")

Related Assets:

Loyalty 3.0: Elevating Guest Engagement Through Deeper Insights
Qu’s 5th Annual State of Digital
Restaurant Loyalty is Stuck in Neutral, by Joe Guszowski

Thanx is the leading loyalty and guest engagement platform to grow restaurant customer lifetime value in the digital era - without relying on expensive discounts

Connect with Zach on LinkedIn

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

Welcome to Part 2 in our "Best of" Series. This episode doubles down on data (not for) dummies as we explore the transformative power of data in the connected restaurant.

Our esteemed guests dive into all aspects of data beyond the numbers⸺specifically, its strategic role in driving innovation from the kitchen to the customer experience.

Top takeaways include:

• How API ecosystems impact data collection and strategies
• Innovative approaches for data storytelling
• Presenting the data … Is the dashboard dead?!
• The skinny on data lakes, data models, and analyzing data in flow
• Challenges and techniques for managing large volumes of data volumes efficiently
• Integrating real-time data for operational efficiency in the kitchen
• How loyalty apps can help (or not) with data capture and customer engagement

Hear how data-centric approaches can reshape the restaurant industry, especially when rooted in Artificial Intelligence (AI) and Machine Learning (ML).

Guest soundbites from:
Phil Crawford (Adyen) / Josh Boshard (Savory) / Kelly MacPherson (Union Square Hospitality Group) / Darien Bates (FourTop Solutions) / Meredith Sandland & Carl Orsbourn (The Digital Restaurant)

Related Episodes

• AI Inside & Outside the Four Walls – Phil Crawford, CKE
• The Future of Data Starts Here – Darien Bates, FourTop

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

This is the first of a short 3-part series with top 2023 sound bites that are resonating deeply in 2024: Artificial Intelligence (AI), Data, and Platforms. This first episode delves into one of the year's most talked-about subjects: Artificial Intelligence (AI). The guests paint a hopeful picture of technology as a tool for enhancement, efficiency and automation--rather than displacement.

Join Jen as she is accompanied by industry luminaries: Phil Crawford, former CTO at CKE; Darien Bates CEO of Fourtop Solutions; Richard Shank, Sr. Principal & VP of Innovation at Technomics; and Bobby Yazdani, the visionary Founder of Cota Capital.

Moments to Listen for:

• How artificial intelligence can transform restaurant operations and enhance customer service.
• Using AI to manage inventory and customize dining experiences.
• Insights into AI's capacity to streamline tasks and predict trends.
• Voice ordering with reporting and analytics.

And the biggest emphasis of the episode is that technology is built to support, not replace, human efforts.

Related Episodes

• AI Inside & Outside the Four Walls – Phil Crawford, CKE
• The State of Foodservice Technology - Richard Shank, Technomics
• The Future of Data Starts Here – Darien Bates, FourTop
• Investing in the Future of Restaurants - Bobby Yazdani, Cota Capital

Related Assets:

• Finally, an App that Saves Your Store Managers Time & Money
• 2024 State of Digital for Enterprise QSR & Fast Casual Brands

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands