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Quality Impact

Quality Impact

By: The Chartered Quality Institute
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Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.


Learn more about the CQI

The Chartered Quality Institute
Economics Management Management & Leadership
Episodes
  • When Leadership Fails, Quality Pays the Price
    Jun 17 2026

    What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leaders must speak the language of finance, build strategic partnerships, and position quality as a driver of long-term success.

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    24 mins
  • Leading Quality Across Borders and Time Zones
    May 13 2026

    What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven by putting trust, empowerment, and proactive quality at the centre of every project. He discusses meeting customers before contracts begin, managing remote teams he has never met in person, and conducting drone inspections at sea. This is a sharp, real-world look at leading quality in one of the industry’s most complex environments while building trust across continents without ever meeting face to face.

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    34 mins
  • 90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It
    Apr 15 2026

    What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificates on the wall. From unlocking international trade to giving innovators a competitive edge, Chantal explains why boards must treat standardisation as strategy and why today’s systems must evolve faster to keep pace with technology, disruption and global change.

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    22 mins
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