In this episode, Jennifer and Maya unpack the “Mean Girl Effect” at work — the subtle, strategic behaviors that create confusion, undermine credibility, and erode psychological safety without ever appearing overtly aggressive.

From social exclusion and information control to polite denial and professional gaslighting, they explore how toxic dynamics operate beneath the surface — and why high-performing, ethical professionals are often the most impacted.

You’ll learn:

• What the Mean Girl Effect actually looks like in real workplaces

• The psychology behind gaslighting and why it escalates near accountability

• How subtle manipulation destabilizes confidence and increases stress

• Why your nervous system reacts before your logic does

• Practical strategies to protect your clarity, credibility, and mental health

In the Eye on Healthcare Business segment, Jennifer and Maya provide a deep dive into the OIG’s updated Medicare Advantage Compliance Program Guidance — including key risk areas such as risk adjustment, marketing and enrollment, vendor oversight, and documentation expectations. They also discuss what increased enforcement activity from Attorneys General means for healthcare organizations today.

This episode is about naming patterns, protecting integrity, and understanding how culture, compliance, and credibility intersect.

OIG Medicare Advantage Industry Segment-Specific Compliance Program Guidance:

🔗 https://oig.hhs.gov/compliance/ma-icpg/

Do your days in the practice feel… the same?

Same problems.
Same conversations.
Same frustrations—just on repeat.

In this episode, we’re talking about The Groundhog Day Effect—that feeling of reliving the same challenges over and over, even though you’re working hard and staying busy.

This isn’t about motivation.
It’s about awareness, leadership, and breaking patterns that quietly keep practices stuck.

If you’ve ever thought, “Why does it feel like nothing is changing?” — this episode is for you.

The Groundhog Day Effect happens when:

• Problems repeat because systems never change

• Goals reset every year but behaviors stay the same

• Teams feel busy but not aligned

• Growth feels stalled despite effort

This episode dives into why this happens and—more importantly—how to break the cycle.

• Why repetition is often a system issue—not a people issue

• How leadership patterns create recurring outcomes

• The difference between activity and progress

• Why unresolved problems keep showing up in new forms

• How clarity and intentional goals disrupt the cycle

• The role staff support plays in creating real change

• Why awareness is the first step toward momentum

• How to stop “resetting” and start evolving

If your team keeps:

• Struggling with the same issues

• Revisiting the same conversations

• Feeling frustrated or disengaged

This episode will help you see where the loop is happening—and how to lead your way out of it.

Change doesn’t come from doing more.
It comes from doing things differently.

Ask yourself this week:

“What keeps repeating in my practice—and what haven’t I changed yet?”

That answer holds the key to momentum.

Growth doesn’t have to mean longer days, burned-out teams, or constant overwhelm.

In this episode, we’re breaking down how to set SMART growth goals for your healthcare practice—goals that are clear, achievable, and actually supported by the people responsible for delivering patient care.

This is a deep dive into intentional growth, leadership clarity, and the often-missing link between goals, staff support, and patient success.

If you’re ready to grow smarter this year, this episode is for you.

• Why being “busy” isn’t the same as real growth

• How to redefine growth so it supports your vision—not stress it

• The SMART goal framework explained for real healthcare practices

• Common goal-setting mistakes that keep practices stuck

• Why staff support is essential for achieving patient goals

• How to align your team so goals don’t feel like extra work

• Ways to create systems, training, and clarity that empower staff

• How supported teams lead to better patient outcomes

• Why focus beats hustle every single time

• How to review, adjust, and celebrate progress without burnout

Patient goals don’t live on spreadsheets—they live in daily interactions.

In this episode, we dive into:

• Connecting goals to purpose so teams understand the “why”

• Making goals role-specific so everyone knows how they contribute

• Replacing pressure with training, coaching, and clarity

• Fixing systems instead of blaming people

• Creating psychological safety so teams can speak up and improve

• Celebrating progress to build momentum and confidence

When staff feel supported, patient care improves—and growth becomes sustainable.

• Healthcare practice owners

• Practice managers and leaders

• Clinical teams ready for better systems

• Anyone who wants growth without chaos

Check out our books on Amazon for practical strategies, leadership insights, and growth frameworks designed specifically for healthcare practices:

👉 Clear and Connected: How Effective Communication Builds Trust in Healthcare🔗 Amazon link: https://www.amazon.com/Clear-Connected-Effective-Communication-Healthcare/dp/B0DG8KFZWL#

This week, write down one SMART growth goal for your practice—and ask this question:

“How are we supporting the team responsible for achieving this?”

That answer changes everything.

If you found this episode helpful, be sure to follow the show, leave a review, and share it with another practice leader who’s ready for smarter growth.

Thanks for listening 🎧
Here’s to intentional, supported, sustainable growth.