In this episode of The Pet Accountant Podcast, Vicky talks about one of the most overlooked but important parts of running a successful pet business — setting and enforcing boundaries.

She explains how a lack of boundaries can quickly lead to financial loss, stress, and emotional burnout, especially in an industry where relationships with clients often feel personal. Vicky makes it clear that boundaries aren’t about being difficult or unfriendly — they’re about protecting your business, your time, and your wellbeing.

The episode explores why clear terms and conditions, consistent enforcement, and confident communication are essential for creating a sustainable business. By treating boundaries as business policies rather than personal preferences, pet professionals can build healthier client relationships and avoid being taken advantage of.

💬 Key Takeaways

1. Clear boundaries are vital for protecting your income and professional integrity.
2. Well-communicated terms and conditions prevent misunderstandings with clients.
3. Enforcing boundaries is a business necessity, not a personal failure.
4. Late cancellations and unpaid invoices can seriously affect profitability.
5. Clients are more likely to respect boundaries when they are applied consistently.
6. Viewing boundaries as protective measures helps strengthen client relationships.

💳 Podcast Sponsor – Lopay

This episode is proudly sponsored by Lopay, the low-cost payment platform designed to help small businesses keep more of what they earn.

Find out more about Lopay and how it can support your pet business here:

👉 https://lopay.com/en-gb

🌐 Visit petaccountant.co.uk

To find out how Vicky, Lee, and the team can help your pet business grow.

In this episode of The Pet Accountant Podcast, Vicky tackles one of the biggest challenges pet business owners face — pricing.

She explains why so many pet professionals struggle with knowing how much to charge, when to increase prices, and how to handle the emotional side of those decisions. In an industry built on relationships with both pets and their owners, pricing can feel personal — but Vicky explains why avoiding it can lead to burnout and an unsustainable business.

Rather than copying competitors, Vicky walks through the importance of understanding your true costs, including overheads, time, and profit margins. She encourages listeners to take a structured approach to pricing, making decisions based on facts rather than fear or guesswork.

This episode is a must-listen for anyone who feels underpaid, overwhelmed, or unsure whether their prices truly reflect the value they provide.

💬 Key Takeaways

1. Correct pricing is essential for the long-term sustainability of your pet business.
2. Emotional attachment to clients can make price increases feel uncomfortable.
3. Prices should be reviewed regularly to keep up with rising costs.
4. Undercharging often leads to burnout and resentment.
5. Pricing based on competitors is risky — understanding your own costs is key.
6. Clear communication around price increases helps protect client relationships.

🌐 Visit petaccountant.co.uk

To find out how Vicky, Lee, and the team can help your pet business grow.

In this episode of The Pet Accountant Podcast, Vicky is joined by Romany, the Finance Woman, to talk about a topic many small business owners overlook until it’s too late — income protection.

Together, they explore why protecting your income is so important if you’re self-employed, especially in the pet industry, where your ability to work often directly affects your earnings. Romy explains what income protection is, how it works, and why so many people don’t realise it’s available to them until they’re already facing financial difficulty.

The conversation also covers common misunderstandings around pensions. Rather than seeing pensions as something to “sort out later”, Vicky and Romy explain why active financial planning and regular reviews are essential for long-term security. This episode is a strong reminder to take control of your finances now, rather than reacting when something goes wrong.

💬 Key Takeaways

1. Every small business owner should have an emergency fund to handle unexpected challenges.
2. Income protection provides a vital safety net if illness or injury stops you working.
3. Many people miss out by not seeking professional financial advice early.
4. Pensions should be actively managed, not left to sit untouched for years.
5. Income protection isn’t just for people with existing health issues — it’s more accessible than many think.
6. Regularly reviewing your pensions and insurance ensures you’re getting the right cover and value.

If you would like to find out more about The Finance Woman, you can visit her website here: https://thefinancewoman.co.uk/

To find out how Vicky, Lee, and the team can help your pet business grow.

🌐 Visit petaccountant.co.uk