People & Transformation | Co-Host Amanda Rajkumar
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People & Transformation | Co-Host Amanda Rajkumar
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When organizations talk about AI transformation, the instinct is often to ask: how do we measure culture? But the harder question is how to shape it. Culture is not what is written on a values poster - it is what people do when no one is watching.
In this episode, Amanda and Kenza explore why culture is the single most important lever in any AI transformation and how to move it deliberately. They discuss how a clear strategic vision needs to reach every level of the organization, why middle management deserves far more attention than it typically receives, and how to build a genuine learning culture where experimentation is encouraged and mistakes are not punished.
KEY TAKEAWAYS
- Culture is not the values on the lobby wall. It is how people behave when no one is watching.
- AI transformation cannot be delegated to the CTO alone - every executive owns a piece of it.
- The "frozen middle" is not resistant to change. It is overwhelmed. Organizations must explicitly create space for managers to learn and experiment.
- As long as mistakes carry career risk, adoption will stall. Psychological safety is not a nice-to-have. It is a prerequisite.
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