Welcome to another episode of "Patients Win," the podcast where healthcare gets real and personal stories take center stage. In this episode, you´ll hear from Justin Shuman, a healthcare executive whose professional life has been devoted to building patient-centered solutions and navigating the complexities of population health. But everything changed when he found himself on the other side of the system, as a patient fighting to be heard, facing 712 days of misdiagnoses and dismissal despite clear signs that something was wrong.

Joined by hosts Troy Reichert and Dr. Jonathan Bushman, Justin Shuman shares his deeply personal journey, the frustration and despair of feeling invisible within a system he thought he understood, and how his own experience has redefined his career and passion for advocating for the most vulnerable. Together, the group unpacks the challenges of groupthink in medicine, the gap between data and individual experience, and the enormous impact of empathy and patient-centered care.

Through honest conversation, heartfelt stories, and actionable insights, this episode is a powerful reminder that at the end of every spreadsheet and clinical guideline, there is a real person whose life hangs in the balance. If you believe healthcare should be about people first, you’re in the right place. Let’s dive in.

Timestamps:

00:00 "Healthcare Innovation and Population Gaps"

03:21 "Dismissed Symptoms, Delayed Diagnosis"

09:31 "Bias in Patient Care"

11:07 "The Power of Medical Dismissal"

16:06 "Healthcare Journey and Impact"

17:36 Balancing Healthcare Costs and Humanity

23:28 Healthcare Frustration and System Failures

24:33 "Trauma, Support, and Data Gaps"

28:56 "Healthcare Access and System Gaps"

31:48 "Healthcare: Beyond the Spreadsheets"

35:09 "Patient-Centered Care Over Payment"

40:37 "Your Story Matters, Justin"

42:54 "Embracing Life After Diagnosis"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, where we dig into the personal side of healthcare and explore powerful stories of transformation. In this inspiring episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Cory Boehs, who shares his very real journey from daily drinking and struggling with his health to reclaiming his life through small, consistent changes.

Cory Boehs opens up about the turning points that made him get serious about his health, including a wakeup call from Dr. Jonathan Bushman when his lab results revealed he was in the diabetic range. Instead of taking medication, Cory was determined to change his lifestyle, and with the help of direct primary care, supportive coaching, and a circle that believed in him, he did.

This conversation isn't just about losing weight or quitting bad habits; it's about the power of relationships, facing uncomfortable truths, and learning that success is about sticking with an imperfect plan. You'll hear how Cory's transformation rippled through his family, his business, and even his spirituality, showing that real, lasting change is possible.

If you're looking for motivation to tackle your own health journey, or you’re curious about how direct primary care can create meaningful change, tune in and hear how the right support can help patients win.

Timestamps:

00:00 "Health Journey Inspired by Wife"

05:32 "Grateful for Supportive Care"

07:43 "Compassion Beyond Judgment"

11:30 "Time for Change and Health"

13:30 "Choosing Change and Taking Steps"

17:17 "Commitment, Goals, and Choices"

19:01 "Choosing Sobriety and Its Impact"

24:32 "Transformation: Physical, Spiritual, Reflective"

26:27 "Measuring Spiritual Health Matters"

30:13 "The Art of Understanding Lives"

32:44 "From Health to Financial Clarity"

37:40 Gratitude and Inspiration in Healthcare

39:59 "Healthcare's Unsung Army"

43:36 "Did the Patient Win?"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win! In this episode, hosts Dr. Bushman and Troy sit down with a very special guest, Jordan Cash, a seasoned healthcare administrator who traded a high-powered hospital executive role for a bold new vision in patient-centered care. Together, they unpack Jordan Cash’s journey from managing operations in some of the region’s largest health systems to co-founding a direct primary care and functional medicine clinic in Arkansas.

Listen in as Jordan Cash shares candid stories from years inside the healthcare “system,” why volume-based incentives and endless protocols often push the patient to the background, and what it was like to walk away from security and status in pursuit of more meaningful outcomes. The conversation digs into the challenges and rewards of putting patients, rather than paperwork, at the heart of care, and why more and more clinicians and administrators are questioning the way it's always been done.

If you’ve ever wondered how healthcare could be different when the patient truly comes first, this episode is for you. Join us as we explore what happens when the system is rebuilt around real value, honest leadership, and, most importantly, helping patients win.

Timestamps:

00:00 "Honest Leadership in Healthcare"

05:33 "Non-Clinical Careers in Healthcare"

08:59 Early Leadership in Healthcare Expansion

12:09 "Healthcare Payments Prioritize Volume"

15:36 Physician Engagement and Collaboration

18:37 Rethinking Healthcare for Greater Impact

20:47 "Balancing Healthcare Goals and Change"

23:15 Breaking Free from Healthcare Red Tape

26:51 "Time Pressures in Healthcare"

31:56 "Passion and Leadership in Crisis"

33:07 Sacrifice and Advocacy in Healthcare

36:17 "Leadership Shift to Proactive Care"

42:12 "Benefits of Direct Primary Care"

44:07 "Simplicity in Direct Care"

47:38 "Authenticity and Purpose in Action"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”