Oracle Hospitality's Deanne Wofford joins host Tyra Peirce to discuss how Oracle Academy is helping educators and students unlock new opportunities in hospitality management. Discover the essential role of technology in today's hotels, the benefits of digital learning resources, and practical tips for building career-ready skills. Perfect for faculty, students, and anyone passionate about the future of hospitality! ---------------------------------------------------- Episode Transcript: 00:00:00:00 - 00:00:34:09 Unknown Welcome to the Oracle Academy Tech Chat. This podcast provides educators and students in-depth discussions with thought leaders around computer science, cloud technologies, and software design to help students on their journey to becoming industry ready technology leaders of the future. Let's get started. Welcome to Oracle Academy Tech Chat, where we discuss how Oracle Academy is preparing the next generation's workforce. 00:00:34:10 - 00:00:57:13 Unknown I'm your host, Tyra Peirce. In this episode, I speak with Diane Wofford from the Oracle Hospitality Management Team about the vital role hospitality management systems play and why it's important for students to study them. Welcome, Diane. So to start off, can you give me a bit about your background and your role at Oracle? Hi, Tera, thanks for having me. 00:00:57:16 - 00:01:29:07 Unknown I joined Oracle through the acquisition of micros and have dedicated 19 years to training and empowering or hospitality customers. My journey began as an implementation consultant where I was quickly entrusted with onboarding and training of new consultants. Over the years, I advanced through the organization, shaping our role, focusing on delivering innovative training and education to our customers, partners and employees. 00:01:29:09 - 00:02:02:03 Unknown Currently, as the director of the Global Learning Initiatives Team and the Oracle Hospitality Organization, I lead a talented, multifaceted global team committed to developing comprehensive learning content and opportunities that drive success through the hospitality industry. Our team is passionate about creating impactful and effective learning experiences, and ensuring everyone we support is equipped with the knowledge and skills needed to drive within our hospitality solutions. 00:02:02:05 - 00:02:32:14 Unknown Your experience is so fascinating to me and you really, truly are the right person to talk about hospitality and why it's important for students to learn. Because you've come from an education space and developing training materials for our partners and our customers, as well as our employees. So with that said, what are the core components of a hospitality management system like opera, and why are they critical to the success of hotels and resorts today? 00:02:32:16 - 00:02:59:19 Unknown Well, that's an absolutely great questions. At the core of hospitality management systems like Offer Cloud, there are several key components that are truly essential for a smooth and successful operation of hotels and resorts today. First, you have the property management system or PMS. I like to think of this as the nerve center of the hotel. It handles everything from guest relations and check ins to room assignments and billing. 00:02:59:21 - 00:03:27:12 Unknown Our focus is really on streamlining those day to day tasks, so the staff can spend more time focusing on delivering a great guest experience. Now that experience actually begins right at the time of booking. As we know, most guests today are booking online, so it's crucial to connect seamless nicely with multiple channels like OTAs urged access as well as direct booking engines up a club. 00:03:27:13 - 00:04:06:03 Unknown It's right in that landscape by connecting with a variety of channel management systems. Plus, with Opera Cloud distribution, we make it even easier for our customers to manage this process all in one place, enabling a smooth flow of reservations directly into the PMS. This ensures that front desk agents always have accurate guest information and also helps hotels yield maximum occupancy, seize revenue opportunities, and and I was doing so good. 00:04:06:05 - 00:04:19:14 Unknown Yeah. Go ahead and just repeat wherever you want to start. So if you want to start that guest experience or you can start with plus and then just kind of repeat where you want to say with that piece right there. 00:04:19:16 - 00:04:51:15 Unknown With OPERA cloud distribution, we make it even easier for our customers to manage this process from one place and enabling a smooth flow of reservations directly into the PMS. This ensures that front desk agents always have accurate guest information, and it also helps hotels maximize occupancy, seize revenue opportunities, and maintain consistent yield and rate management. 00:04:51:17 - 00:05:07:12 Unknown You know, front desk operations are another crucial piece with real time tools. Front office staff can...
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