Hi everyone! We have some exciting news. Over the last year, Oh Shift! has been the place where AI meets SaaS leaders. We want to streamline your listening experience. Instead of checking two different feeds, we're bringing everything under one roof. From now on, our leadership interviews are moving to the Watson Weekly. You might already know the Watson Weekly for its Monday eCommerce digest. Well, now you can tune in on Wednesdays for the same great interviews and webinar conversations you've enjoyed here. Please take a moment right now to search for the Watson Weekly in your podcast player and hit follow. You don't want to miss our next conversation. Check the show notes for the link and thanks for making the shift with us.

Watson Weekly – Apple Podcast: https://podcasts.apple.com/us/podcast/the-watson-weekly-your-essential-ecommerce-digest/id1577388393

Watson Weekly – Spotify: https://open.spotify.com/show/3oJL7jnlDFwJdqQPYD1oS5

Welcome to the ninth episode of Oh, Shift!: Agentic Software Leader Series, where we cut through the hype and have candid conversations with software leaders navigating the seismic shift of the AI era. This series is designed for founders and operators who are focused on building internal AI momentum without relying on silver-bullet thinking.

In this episode, host Rick Watson talks with:

Karthik Marudur, VP of Strategy at OneStock, a founder-led order management platform used by retailers to orchestrate complex omnichannel operations. Karthik’s a veteran of retail tech and supply chain—he helped build large-scale OMS programs and brings a pragmatic, ‘business-problem-first’ view to AI.

We go inside a founder-led Order Management Software company where a quiet internal bot has already rewired sales, support, and product—and a new ‘config agent’ aims to turn six months of set-up into minutes. If you’re leading teams through AI without rewriting everything, this one’s for you.

OneStock's AI initiatives include a configuration agent that compresses traditional setup times from months to minutes by dynamically configuring and simulating order workflows, improving operational efficiency and profitability. They build a data lake from sources like Confluence and Jira to power AI tools that assist sales, marketing, product, and development teams. Security and privacy are managed carefully, with legal teams involved in testing.

Marudur emphasizes the importance of measuring the adoption and ROI of AI tools, maintaining agility in technology choices, and evolving from internal experimentation to co-innovation with customers.

The discussion also covers the emerging role of MCP in providing contextual, conversational AI experiences beyond traditional APIs.

The episode highlights a pragmatic, business-focused approach to integrating AI in SaaS retail solutions, advocating for starting small, learning continuously, and aligning AI efforts with real business outcomes.

#Ohshift #ai #ordermanagement #agent

“Change isn’t painful—resistance is. Today, Yotpo co-founder Tomer Tagrin shares how his teams ship outcomes over code, why 70% of support tickets are now deflected by AI, and how to keep authenticity and trust when LLMs are everywhere.”

Welcome to the eighth episode of Oh, Shift!: Agentic Software Leader Series, where we cut through the hype and have candid conversations with software leaders navigating the seismic shift of the AI era. This series is designed for founders and operators who are focused on building internal AI momentum without relying on silver-bullet thinking.

In this episode, host Rick Watson talks with:

Tomer Tagrin, Co-Founder and CEO of Yotpo, explores Yotpo's comprehensive reset in culture, strategy, product development, and go-to-market approaches driven by AI and post-COVID realities.

Emphasizing authenticity as a superpower, Yotpo focuses on building trust with customers and agents in an AI-first world, particularly through enhancing reviews and loyalty programs.

Tagrin acknowledges execution challenges, and Yotpo divested some products to focus on core strengths.

AI is transforming engineering roles, accelerating coding, prototyping, and customer feedback analysis, while also reshaping support and sales functions.

Yotpo has invested in external expertise to improve product development and is experimenting with agentic commerce to adapt to new market dynamics.

The interview highlights the importance of culture change, transparency, and continuous learning within the company. It also discusses the future of commerce across multiple channels and interfaces, such as voice, and stresses the need for brands to maintain authenticity amid increasing AI-driven interactions.

Tagrin advises leaders to embrace change, remain humble, and focus on long-term growth despite short-term challenges.