Episodes

  • Building Person-Centric Systems

    Building Person-Centric Systems
    Jun 24 2026
    State governments play a critical role in connecting healthcare, social services, and community organizations around a shared understanding of people’s needs. In this episode, Findhelp’s Kraig Dalton discusses how states are building statewide social care infrastructure that reduces fragmentation, improves coordination, and helps create a more person-centered approach to care.
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    33 mins
  • Creating Connected Communities

    Creating Connected Communities
    Jun 10 2026
    Many communities rely on fragmented systems, personal relationships, and outdated resource lists to connect people to services. Recorded at the 2026 Texas Social Care Summit, this episode features a conversation with Denton County Public Health's Alex Reed about how local government, community organizations, and other partners worked together to create a shared social care network that is improving coordination, visibility, and access to care.
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    39 mins
  • Closing the Behavioral Health Gap

    Closing the Behavioral Health Gap
    May 27 2026
    Getting connected to behavioral health care often requires navigating a fragmented system of referrals, provider networks, and outdated information. In this episode, MiResource co-founder and CEO Mackenzie Drazan Cook explains how her team is helping improve behavioral health matching and referral workflows—and how MiResource’s partnership with Findhelp supports a more connected approach to whole-person care.
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    37 mins
  • The Power of Follow-up

    The Power of Follow-up
    Apr 29 2026
    Emergency department visits often point to deeper challenges—gaps in primary care, unmet social needs, and difficulty navigating the system. In this episode, Connxus COO Vidya Lakshminarayanan shares how their team combines Health Information Exchange data with community health workers to identify patients after an ER visit and connect them to ongoing care. Through consistent follow-up, trusted relationships, and coordinated referrals, Connxus is helping reduce preventable emergency visits and create a more connected, proactive model of care—one that continues well beyond the hospital.
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    32 mins
  • Social Care for Community Clinics

    Social Care for Community Clinics
    Apr 15 2026
    Social care doesn’t scale without the right workflows, partnerships, and data. In this episode, Clarissa Banks of CommUnityCare Health Centers breaks down how her team built a community-centered approach to implementing Findhelp—integrating it into their EHR, driving staff adoption, and using data to guide strategy across more than 30 clinical sites in Travis County, Texas.
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    31 mins
  • Going Beyond the Call

    Going Beyond the Call
    Apr 1 2026
    For millions of people, dialing 211 is the first step to finding help — often on one of the hardest days of their lives. But what happens after the call has often been a blind spot in the system. In this episode, Amy sits down with Dallas Mudd, Senior Director of Partnerships at Findhelp, to explore how new technology is helping call centers move beyond referrals to track outcomes, close the loop, and turn moments of need into lasting support.
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    32 mins
  • Breaking Down Data Silos

    Breaking Down Data Silos
    Mar 18 2026
    What happens when critical information about a person’s needs lives in disconnected systems across healthcare, government, and community organizations? In this episode of No Wrong Door, host Amy Gordona sits down with Findhelp COO Jaffer Traish to explore the growing push for social care data exchange—and why interoperability, shared standards, and consumer-directed privacy are essential to building a digital safety net that truly works.
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    24 mins
  • Strengthening Rural Health Systems

    Strengthening Rural Health Systems
    Mar 4 2026
    Rural providers carry extraordinary responsibility, often with fewer resources and longer distances between care and community. In this episode, host Amy Gordona and Carla Nelson unpack the pressures facing rural health systems and how technology, data, and targeted investments can create lasting, sustainable change.
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    28 mins