What if the biggest reason your practice isn't growing isn't your marketing but what happens after the new patient walks in the door?

In this episode of the New Patients Now Podcast, Flint breaks down why most new patients never come back, and the simple shift that turns a one-time visit into a lifetime patient relationship.

From a restaurant's red napkin rule to the real math behind patient retention, this episode unpacks how small, intentional moments create patients who pay, stay, and refer.

You'll learn:

• Why most new patients never return and the number that should stop you in your tracks
• The red napkin rule and what it teaches us about the new patient experience
• Why the second visit is the most overlooked moment in your practice
• What to do right now at the midpoint of the year to make the second half count

This week, podcast listeners can also grab a free copy of the New Patients Now book — fast read, perfect for the beach.

Get Your Free Copy

He was out of the country for 10 clinic days. His practice still doubled its new patient goal.

Flint sits down with Dr. Brice Gilliam of Elevation Orthodontics to find out what changed when he stopped setting goals alone and finally brought his whole team into the process, and why pre planning his calendar became one of the most important things he did all year.  

Take the 5-Star Challenge

This week Flint shares a conversation recorded in the field with Bobbie-Jo Van Ruskenveld of Patterson Dental British Columbia and Machelle Williams from his team, hosted by Dental Bytes' Marc Wagner. They traveled through Western Canada visiting practices firsthand, and what they found was the same problem showing up in every room.

You'll hear what nearly 45 mystery calls revealed about practices across Western Canada, the one step that 90% of practices skip on every new patient call, why the fix is simpler than most doctors think, and what exceptional practices do consistently that good ones don't.