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This episode was originally recorded for Sarah Knows Support Workers, where Sarah interviewed me about my journey into disability support, Positive Behaviour Support, and the story behind Steppr.

We discuss what good behaviour support should look like in practice, why plans need to be clear and useful for frontline teams, the importance of training, and how families can identify a practitioner who takes the time to understand the whole support environment.

We also talk about my background as a support worker, my lived experience, the challenges of growing Steppr, the role of systems and technology in service delivery, and the thinking behind our upcoming fitness app.

Thank you to Sarah for having me on the podcast and for allowing me to share the episode with the NDIS in the Garden audience.

Learn more about what good PBS is in practice by finding my team and I at Steppr PBS. You can find your practitioner and discover the real benefits of Positive Behaviour Support at www.steppr.com.au.

Find Sarah's podcast at: https://open.spotify.com/show/4b5KluehnHGR5bwD2sXQoi?si=7927638be8d74a3a

Matt and his team at Steppr offer 'Weirdly Different' Positive Behaviour Support. Find his team at www.steppr.com.au

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What does good support coordination actually look like for people with complex needs?

In this episode, Matt speaks with Anna Skora, Founder and Director of Mindbridge. Anna shares how her own early experiences with mental health challenges, housing instability, and support services shaped her approach to working with people.

With more than 13 years of experience across mental health, counselling, community services, and the NDIS, Anna discusses the importance of relationship based practice, clear communication, face to face support, and proper handovers between providers.

The conversation also covers the reality of managing complex cases, responding when priorities change quickly, setting boundaries to prevent burnout, and building a team that stays aligned with its values as a business grows.

This episode will be useful for support coordinators, NDIS providers, and families looking to better understand what strong coordination looks like in practice.

You can find Anna and Mindbridge through their website at mindbridge.net.au, or connect with them on LinkedIn and Instagram.

Matt and his team at Steppr offer 'Weirdly Different' Positive Behaviour Support. Find his team at www.steppr.com.au

Thanks for watching!

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What does ethical practice look like in the NDIS?

In this episode of NDIS in the Garden, Matt sits down with Ward Sheehan, founder of Ethical Tick and a veteran of the disability and aged care sectors with more than 30 years of experience.

Together, they explore the growing tension between business growth and ethical service delivery, the rise of transactional relationships in the sector, and why trust remains one of the most valuable currencies in disability support.

Ward shares the experiences that led him to create Ethical Tick, why he refuses to promise referrals, and what he believes participants, families, and support coordinators should look for beyond registration and compliance.

The conversation dives into provider culture, accountability, leadership, and the latest NDIS reforms. Matt and Ward also tackle a philosophical question that sits at the heart of the sector: do ethical people create good systems, or do good systems create ethical people?

Ward opens up about his father's battle with Motor Neurone Disease, the challenge of running 3,650 kilometres in 12 months to raise awareness and funds, and why every Ethical Tick membership contributes to the fight against MND.

This is a conversation about values, integrity, and what it means to do the right thing when nobody's watching.

Find out more about Ethical Tick:

https://ethicaltick.au/

Matt and his team at Steppr offer 'Weirdly Different' Positive Behaviour Support. Find his team at www.steppr.com.au

Thanks for watching!