On this episode of the Sea Captain Leadership Podcast, host Phil Bender is joined by Devon Volker and Jennifer Goldman, the dynamic leaders behind My Virtual COO and new Affiliate Partners of Sea Captain Performance.

My Virtual COO helps businesses stop struggling and start improving by transforming operations into a true growth engine. Through a powerful blend of coaching, consulting, and fractional COO services, Devon and Jennifer help leaders gain traction, build accountability, and scale sustainably—especially in today’s fast-moving environment shaped by technology and AI.

In this conversation, Phil, Devon, and Jennifer explore how operational clarity, human-centered leadership, and adaptive systems are redefining what it means to lead well.

• The My Virtual COO Mission
• How My Virtual COO was founded in 2005 and how its mission—“Stop Struggling, Start Improving, Reach Your Vision”—has evolved alongside modern leadership challenges.
• The Trifecta of Growth: Coaching, Consulting, and SaaS
• Why true transformation happens when leadership coaching, strategic consulting, and the right technology work together—and where clients see the biggest breakthroughs.
• The Human Side of Operations
• How culture, communication, and trust must evolve alongside systems and processes to create lasting operational change.
• AI, Technology, and Fluid Recalibration
• Jennifer introduces the concept of “fluidity around recalibration” and explains how leaders can responsibly integrate AI while staying aligned with their values and people.
• The Three P’s Framework
• A foundational model for sustainable growth—and how leaders can quickly identify which area is out of alignment inside their business.
• Aligning People, Processes, and Providers
• My Virtual COO’s approach to sequencing outsourcing partners, technology platforms, and workflows to drive growth without chaos or burnout.
• Partnering with Sea Captain Performance
• Why this affiliate partnership expands what’s possible for advisors and leaders—and how leadership coaching and operational strategy together create a powerful competitive advantage.

Devon Volker and Jennifer Goldman are the founders of My Virtual COO, where they serve as trusted operational advisors, coaches, and strategists to growing organizations. Their work helps leaders move from friction to flow, turning complexity into clarity and vision into execution.

The Sea Captain Leadership Podcast is hosted by Phil Bender, CEO of Sea Captain Performance, where we help leaders chart a clear course for growth, culture, and impact.

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