I stopped into a Shell station tonight to grab a couple things. Quick in and out. That was the plan.

Instead I walked into one of those forced self checkout setups. No regular checkout. No cashier. Just this open area with cameras hanging over it where you’re supposed to set your stuff down and trust that some mystery system scans every barcode at once. It is not a normal self checkout with a screen and a scanner you control. It’s just awkward. Confusing. And honestly a little uncomfortable.

I asked the person behind the counter if I had to use it. She said no, she could check me out “over there,” pointing at the regular register. The same register that was blocked off and covered in signs telling everyone to use the self checkout. So clearly that was not the plan.

She was visibly irritated that I even asked.

She rang me up manually. Didn’t ask if I needed a bag. I had four items that were not exactly pocket sized. Didn’t offer a receipt. The whole interaction felt like I was a problem for simply wanting to pay for what I was buying.

What happened to basic customer service?

Nobody asks if you need a bag anymore. They just assume you don’t. You get side eyed if you want to use cash. And more and more, it feels like asking someone to do the core function of their job is some massive inconvenience.

I work in customer service every day. Different space. Software, podcast hosting, support tickets, real technical problems. But the principle is the same. When someone asks for help, especially something completely reasonable and within scope, you help them. You do not act annoyed. You do not make them feel like they are in the way.

And you definitely do not expect applause (A Tip) for doing the bare minimum.

In this episode of “Mike Dell’s World,” host Mike Dell interviews Dan Jonkhoff, the founder and chairman of Legacy Aviation Learning Center in Traverse City. The episode discusses the unique opportunity to earn an Airframe and Powerplant (A&P) license in just one year, as opposed to the typical two or more years required by other programs.

He begins the interview with Dan, who shares his background as a former funeral director and his journey into aviation. Dan discusses how his retirement was dull, prompting him to seek involvement in the airport authority, leading to the creation of Legacy Aviation.

The conversation covers the school’s unique one-year program, facilitated by new FAA regulations aimed at addressing a significant shortage of A&P mechanics projected in the coming years. Dan explains how they turned the idea of creating a mechanic school into reality, assisted by Dr. Sean Galligan, who helped them develop the program within a year. The school allows students to learn in a hands-on environment, focusing on practical experience with various projects like safety wiring and riveting.

Dan highlights that students can expect a tight-knit learning environment, with a favorable instructor-to-student ratio, and discusses the school’s job placement success rate, boasting that all graduates find jobs shortly after completing their training. He outlines how the school has gradually increased its student enrollment and plans to accept even more in the future.

Throughout the interview, they touch on the various learning facilities, the support for veterans, and the exciting community atmosphere that has emerged around the school. The program includes additional support to ensure all students can take their FAA licensing exams without the financial burden typically associated with such tests.