Half of all hires do not work out. Jenny Do Forno, CPO at TouchBistro, explains why the hiring process is measuring the wrong things and what to do instead.

Jenny has spent nearly 25 years building and scaling teams from zero to 1,500 people across startups, scale-ups, and venture-backed companies. She has assessed and supported over 90 companies on how they hire, grow, and operate through her work at OMERS Ventures and the Schulich Venture Academy.

In this conversation, Jenny names the three problems she still sees at every level: interviews that reward polish over substance, a persistent bias against career breaks, and a pedigree obsession that confuses where someone worked with what they can actually do.

You will learn how to redesign references for real insight, why career break bias is one of the most common hidden filters in hiring, what happens when companies hire for logos instead of capability, and why Jenny wants to pull the entire process out and rebuild it from scratch.

GUEST:

Jenny Do Forno, Chief People Officer at TouchBistro https://www.linkedin.com/in/jennydoforno/

HOST

Anita Chauhan, Head of Brand and Thought Leadership at Willo, Founder at InGoodCo. https://www.linkedin.com/in/anitachauhan/

LISTEN & FOLLOW

Youtube: https://youtu.be/qmTSMJHjxhA
Spotify: https://open.spotify.com/show/0dbfz6y0tMq3crViHQD66H
Apple Podcasts: https://podcasts.apple.com/us/podcast/looks-good-on-paper/id1625835562

POWERED BY WILLO https://www.willo.video/looks-good-on-paper

CONNECT WITH US https://www.willo.video

https://www.linkedin.com/company/10170893/

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Looks Good on Paper is a hiring podcast that explores the gap between how confident companies think they are in their hiring process and how confident they should actually be. Host Anita Chauhan talks to talent leaders, recruiters, and workforce strategists about the assumptions, biases, and blind spots that shape how companies find, assess, and keep talent. Season 3 is The Confidence Gap: what do you actually trust in your hiring process?

Hiring processes that rely on 45-minute interviews are measuring presentation skills, not job performance. Companies that restructure their process around deep references, work-based assessments, and targeted capability questions consistently close the gap between interview confidence and on-the-job results. Career break bias remains one of the least discussed but most common hidden filters in hiring, penalizing candidates for caregiving, burnout recovery, and personal development without evidence that breaks predict lower performance.

Show Resources

• Willo: willo.video - The most cost-effective way to screen candidates at scale. Interview candidates anywhere & at any time
• CV Free Toolkit: cvfree.me/join - Break up with the CV and get everything you need to modernize your hiring approach with skills-based assessments
• Anita Chauhan: linkedin.com/in/anitachauhan - Connect with the host

Deepfakes in hiring interviews are real. A recruiter at Xero shares the story of a candidate who impersonated a deceased person on a video call, and explains how his team catches fake profiles, eliminates culture fit bias, and reviews every single applicant without using AI to screen anyone out.

Nit Karuna is a Principal AI/ML Recruiter at Xero with over a decade of experience building technical teams across Canada, the US, UK, Sweden, Australia, and New Zealand. He leads recruitment for engineering, product, and data roles, including VPs of product and engineering, principal ML leaders, and applied scientists.

In this episode, Nit breaks down the three confidence problems he sees in hiring right now: the pedigree trap (assuming someone from Google or Meta will automatically level up your team), culture fit interviews that function as vibe checks instead of structured assessments, and the growing wave of deepfakes and identity fraud that is forcing companies to rethink how they verify candidates.

What you'll learn → Why hiring from big-brand companies backfires more often than recruiters admit → How culture fit rounds become bias traps when there are no structured criteria → What Xero does in intake calls to map team gaps and hold managers accountable → How deepfakes and fake profiles are showing up in live hiring interviews in 2026 → Why Nit personally reviews every applicant and refuses to let AI screen candidates out → What a hiring process without CVs could look like for engineering and AI roles → How to spot red flags on video calls (camera off, mismatched audio, off-screen typing)

GUEST
Nit Karuna, Principal AI/ML Recruiter at Xero https://www.linkedin.com/in/nitharsen/

YOUR HOST
Anita Chauhan, Founder of InGoodCo. https://www.linkedin.com/in/anitachauhan/

LISTEN & FOLLOW

Youtube: https://youtu.be/qmTSMJHjxhA
Spotify: https://open.spotify.com/show/0dbfz6y0tMq3crViHQD66H
Apple Podcasts: https://podcasts.apple.com/us/podcast/looks-good-on-paper/id1625835562

POWERED BY WILLO https://www.willo.video/looks-good-on-paper

CONNECT WITH US https://www.willo.video

https://www.linkedin.com/company/10170893/

Share this episode with a recruiter or hiring manager who needs to hear it. Subscribe wherever you listen to podcasts.

Looks Good on Paper is a hiring podcast that explores the gap between how confident companies think they are in their hiring process and how confident they should actually be. Host Anita Chauhan talks to talent leaders, recruiters, and workforce strategists about the assumptions, biases, and blind spots that shape how companies find, assess, and keep talent. Season 3 is The Confidence Gap: what do you actually trust in your hiring process?

Show Resources

• Willo: willo.video - The most cost-effective way to screen candidates at scale. Interview candidates anywhere & at any time
• CV Free Toolkit: cvfree.me/join - Break up with the CV and get everything you need to modernize your hiring approach with skills-based assessments
• Anita Chauhan: linkedin.com/in/anitachauhan - Connect with the host

Most hiring decisions get made on a feeling. A hiring manager comes out of an interview, says "I think this one is a better fit," and the team moves forward. Anu Joshi has spent 17 years inside talent functions watching that pattern play out, and she has a problem with it. Interviews are high-pressure performance environments. The candidates who do well are often the ones who can read the room and tell you what you want to hear. The ones who freeze are not necessarily worse at the job. They are worse at the interview.

Those are different things, and most teams are confusing them. Anu is currently Director of Talent at FutureSight, where she leads executive and leadership hiring for early-stage B2B AI companies. In this episode she walks through the biggest hiring mistakes she sees teams keep making, the bias she would eliminate first if she could pick only one, and what hiring actually looks like when you decenter the CV. She also gets specific about a recent founding engineer search where the team replaced the front of the funnel with a work sample and a short video walkthrough, and the candidate they hired told them the process felt like a real conversation about real work instead of a performance.

What you'll learn:

→ Why making hiring decisions on gut feeling out of an interview is the biggest mistake companies keep making
→ How bias against non-linear career trajectories quietly costs companies their best candidates
→ What it actually looks like to decenter the CV in a real founding engineer search
→ Why AI in hiring is not about losing jobs but about roles getting redefined, and what talent leaders need to do about it

GUEST
Anu Joshi, Director of Talent at FutureSight — LinkedIn → https://www.linkedin.com/in/anu-joshi-sphri%E2%84%A2-46988a12/

YOUR HOST
Anita Chauhan — LinkedIn → https://www.linkedin.com/in/anitachauhan/

LISTEN & FOLLOW
Spotify → https://open.spotify.com/show/0dbfz6y0tMq3crViHQD66H
Apple Podcasts → https://podcasts.apple.com/us/podcast/looks-good-on-paper/id1625835562
All episodes → https://looksgoodonpaper.buzzsprout.com/

POWERED BY WILLO
Hire humans, not resumes → https://www.willo.video/looks-good-on-paper
LinkedIn → https://www.linkedin.com/company/10170893/

If this episode changed how you think about hiring, share it with one person who needs to hear it. And subscribe — we're rewriting the rules of hiring, one episode at a time.

The person who performs best in an interview is not always the person who performs best in the job. Most hiring teams are still rewarding interview performance instead of skill, making decisions based on gut feeling rather than structured competency frameworks built from the actual gap they're trying to fill. Bias against non-linear career trajectories, including shorter tenures and career breaks for caregiving or burnout, is one of the most common hidden biases in modern hiring and is quietly costing companies their best candidates. Decentering the CV in favour of work samples and short async video walkthroughs is emerging as a more reliable signal of fit than resume review, particularly in early-stage and venture studio hiring where the gap between credential and capability is widest.

Show Resources

• Willo: willo.video - The most cost-effective way to screen candidates at scale. Interview candidates anywhere & at any time
• CV Free Toolkit: cvfree.me/join - Break up with the CV and get everything you need to modernize your hiring approach with skills-based assessments
• Anita Chauhan: linkedin.com/in/anitachauhan - Connect with the host