Melissa is joined by Edel McSorley, Operations Director at Mr. Price Branded Bargains, to explore how inclusive leadership is driving performance in modern retail.

With over 25 years of experience in retail operations and change management, Edel shares how a strengths-based, human-first approach has shaped a culture where employees feel valued, supported and empowered to grow.

1. How inclusive retail leadership improves productivity and customer experience
2. Using strengths-based management in retail that focuses on employee capability rather than limitations
3. Moving from policy-driven HR to a human-first workplace culture
4. The impact of programmes like Women at Work and Tribe on employee confidence and retention
5. Retail employee retention strategies; early engagement, mentorship and confidence-building
6. Creating psychological safety in store environments

This episode is a masterclass in diversity and inclusion in retail; showing how DEI, employee engagement, and strengths-based management directly impact retention, growth and commercial success.

This episode is brought to you by SmartGifty, the modular digital platform connecting gift cards, loyalty and data into one experience layer. It is used by destinations, shopping centres and retail chains to personalise customer journeys, gain behavioural insight and treat customers as guests rather than transactions. Check out www.smartgifty.com