In this episode of the Growth Conversations that Matter Podcast by Infinity Nation, host Al Keck, CEO at Infinity Nation and Blend’s Adam Pearce discuss the most common CRO mistakes and share insights on how to attract and convert the right leads and customers.

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In this episode, host Al Keck sits down with James Ewens, Head of Ecommerce at Furniturebox UK to talk about how e‑commerce brands can sustain growth after iOS14 and rising privacy restrictions, specifically: shifting from channel-level tracking to TACoS/blended ROAS, prioritising customer lifetime value and repeat purchases, the limits of Android and desktop data, the importance of top-of-funnel spend, implications of GA4 and a cookie-less future, and emerging solutions like behavioral/fingerprint analytics and incentive-based cookie consent.

Key Topics Discussed:

• From granular channel tracking to blended measurement: why TACOS (Total Advertising Cost of Sale) / MER (Marketing Efficiency Ratio) matters now
• Why retention and Customer Lifetime Value (CLV) are more important than ever
• The limits of channel-level data after iOS 14 and risks of pulling spend too early
• Top‑of‑funnel investment still drives downstream revenue even when attribution is weak
• Using Android/desktop data, the pros and limits when sample sizes are small or cross‑device behavior skews results
• The future: GA4, cookieless tracking, behavioural/fingerprint analysis and AI-driven attribution
• Practical board-level advice: test pulling spend to prove impact (use cautiously) and run GA4 in parallel with Universal Analytics during transition

This episode was recorded in 2022

Useful Links:

• Connect with James Ewens on LinkedIn
• Visit www.furniturebox.co.uk
• Find out more about Infinity Nation
• Follow Infinity Nation on LinkedIn: Infinity Nation LinkedIn
• Follow Infinity Nation on Instagram: Infinity Nation Instagram

If you found this episode useful, please subscribe to the Infinity Nation and Beyond podcast and connect with us on LinkedIn and Instagram for more interviews, tips, and insights into e-commerce and digital growth.

Interested in working with Infinity Nation to create a successful digital experience for your company or product?

Get in touch to set up a meeting with our team.

chat@infinitynation.com

In this episode, host Al Keck sits down with Ffion Kelly, Head of Digital at Infinity Nation to dive into the evolving world of paid media and growth partnerships to discuss what separates a traditional agency from a true growth partner. Together, they explore how to think beyond the channel and see the bigger picture: aligning every campaign, every pound spent, and every data point with your brand’s ultimate growth goals.

Key Topics Discussed:

Agency vs. Growth Partner: Why mindset matters more than media spend and how treating a client’s budget “as if it’s your own” changes everything.

Breaking the Silos: How integrating paid, organic, and performance channels delivers more dynamic, adaptable strategies.

Performance Max & Automation: Is “set and forget” ever really a good idea? Ffion explains why data hygiene, creative quality, and audience strategy still matter more than ever.

Avoiding Over-Reliance: The dangers of putting all your ad spend into one channel and how diversification protects your business from algorithm shifts.

KPIs That Actually Matter: Why every campaign needs its own measure of success (and what football goalkeepers can teach us about performance marketing).

Marketing in a Cookie-less World: How to thrive when data disappears — and why smarter partnerships will replace smarter pixels.

Consumer Relevance vs. Privacy: Will ads get less relevant as cookies disappear? Ffion uses a supermarket analogy you won’t forget.

This episode was recorded in September 2022

Useful Links:

• Connect with Ffion Kelly on LinkedIn
• Find out more about Infinity Nation
• Follow Infinity Nation on LinkedIn: Infinity Nation LinkedIn
• Follow Infinity Nation on Instagram: Infinity Nation Instagram

If you found this episode useful, please subscribe to the Infinity Nation and Beyond podcast and connect with us on LinkedIn and Instagram for more interviews, tips, and insights into e-commerce and digital growth.

Interested in working with Infinity Nation to create a successful digital experience for your company or product?

Get in touch to set up a meeting with our team.

chat@infinitynation.com