Episodes

  • Who answers when you're under a sink

    Who answers when you're under a sink
    Aug 19 2026
    The owner-answers-everything model works right up until it doesn't. What actually breaks, and the cheapest way to test whether it already has.
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    2 mins
  • The seven a.m. scramble

    The seven a.m. scramble
    Aug 18 2026
    Every morning the board gets rebuilt from scratch. Why that hour costs more than it looks like it does.
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    2 mins
  • Why the estimate goes quiet

    Why the estimate goes quiet
    Aug 17 2026
    You sent it Tuesday. It's Friday and nothing. What is actually happening on the customer's end, and the one habit that changes the close rate.
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    2 mins
  • The call you never heard

    The call you never heard
    Aug 16 2026
    What a missed call actually costs a home service business, and why it happens at the worst possible time.
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    3 mins