Stop Designing Processes That Make Mistakes Easy
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Stop Designing Processes That Make Mistakes Easy
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If the same mistake keeps happening, stop blaming the person who made it. Start looking at the process that let it happen. This episode covers mistake proofing, also called poka yoke, and how to design service workflows that make the right action easier and the wrong action harder.
#PokaYoke #MistakeProofing #LeanQuality #ProcessDesign
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