Episode 407. Can You Solve This Service Call? Test Your Knowledge
Failed to add items
Add to basket failed.
Add to wishlist failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Episode 407. Can You Solve This Service Call? Test Your Knowledge
-
Narrated by:
-
By:
Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses
Join the Refrigeration Mentor Hub here
In this episode, we're introducing a new segment called "Can You Solve This Service Call?" using real life examples to test your knowledge as a technician walking into a call. In this example, we've got a compressor running continuously, some key readings, however it's determined the compressor itself isn't the issue. We'll run through critical checks and processes for this common situation, all in an effort to outline things to look for and help techs identify root cause issues faster and more confidently.
In this episode, we cover:
(01:34) Example Service Call
(04:25) Sequence of Checks
(05:25) Key Check: Filter Drier
(09:30) Think Restriction First
(10:06) Service Call Checklists
(12:09) Building Customer Trust
Helpful Links & Resources:
DOWNLOAD: Free System and Compressor Troubleshooting Guide
Episode 360. Get Curious on Service Calls (For Faster Troubleshooting)
Episode 181: Ways To Be More Efficient As A Technician And How To Reduce Your Troubleshooting Time with Jim Marsen