The Redesigning Operating Models After Mergers to Improve Performance in Healthcare with Andy Heeps cover art

The Redesigning Operating Models After Mergers to Improve Performance in Healthcare with Andy Heeps

The Redesigning Operating Models After Mergers to Improve Performance in Healthcare with Andy Heeps

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Summary

 In this episode of Delivery By Design Podcast, Alastair Mitchell-Baker talks to Andy Heeps, Chief Executive Officer of University Hospitals Sussex NHS Foundation Trust and a Generation Q Fellow at The Health Foundation, about the trust's transformation following its 2021 merger. Andy Heeps shares the challenges and successes of integrating multiple hospital sites under a unified leadership model, particularly during the COVID-19 pandemic.He discusses the importance of co-designing a new operating model, fostering clear leadership, and focusing on clinical leadership to improve patient care and operational efficiency. The conversation highlights key strategies for overcoming post-merger challenges and shaping the future of integrated healthcare at University Hospital Sussex.Key TakeawaysThe benefits and challenges of operating as a unified healthcare organisation post-merger.How leadership clarity and co-designing with staff contribute to a successful transformation.The role of clinical leadership in driving operational efficiency and improving patient care.The importance of balancing local autonomy with group-wide consistency.How University Hospital Sussex is focusing on innovation and leadership development to improve healthcare delivery.Key Timestamps00:00 - Introduction to Andy Heeps & University Hospital Sussex02:03 - Merger of Western Sussex & Brighton Hospitals07:05 - Integration challenges and early operating model12:44 - Co-designing the new operating model21:01 - Shifting to unified clinical leadership29:16 - Addressing unwarranted variation & improving efficiency31:07 - Leadership development in new model33:20 - Empowering local leaders for better decisions34:52 - Impact of new model on patient care37:28 - Closing thoughts on future visionFollow Our Guest, Andy HeepsAndy Heeps LinkedIn: https://www.linkedin.com/in/andyheeps/University Hospitals Sussex NHS Foundation Trust LinkedIn: https://www.linkedin.com/company/uhsussex/The Health Foundation LinkedIn: https://www.linkedin.com/company/the-health-foundation/University Hospitals Sussex NHS Foundation Trust Website: https://www.uhsussex.nhs.uk/Connect with the Host, Alastair Mitchell-Baker:LinkedIn: https://www.linkedin.com/in/alastair-mitchell-baker-a01babb/Follow our Colleagues from Tricordant: Andrew Liles: https://www.linkedin.com/in/andrew-liles-282b1792/ Yasmin Wills: https://www.linkedin.com/in/yasmin-wills-b72535146/ Nick Richmond: https://www.linkedin.com/in/nickgmrichmond/ Helen Blanchard: https://www.linkedin.com/in/helenblanchard21/ More from Tricordant:Website: https://www.tricordant.com/YouTube: https://www.youtube.com/channel/UCo2WP_UCnm-tszOIc87O36QLinkedIn: https://www.linkedin.com/company/tricordant-ltd/Email: office@tricordant.comFollow the Podcast:Apple Podcast: https://podcasts.apple.com/us/podcast/delivery-by-design/id1884004753Spotify: https://open.spotify.com/show/1FZ3DP0DcivWcXv8bJH3Hw?si=64f2414b3fbd44cc
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