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What's Next in Franchising
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About this listen

 What’s Next in Franchising is a podcast for leaders scaling home and commercial services franchises, where growth puts real pressure on operations, teams, and culture. Each episode explores what changes as franchise systems grow—across labor, technology, training, and field execution—through a weekly franchise news review and in-depth conversations with operators and executives actively building service brands. The show is hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in franchising: franchisee, franchisor, and now a technology founder. This vantage point shapes grounded, practical conversations focused on how to scale without losing quality, consistency, or trust in the field.© 2026 KnowHow Economics Management Management & Leadership Politics & Government
Episodes
  • Your Conference ROI Dies on Monday

    Your Conference ROI Dies on Monday
    Feb 27 2026

    Most franchisors pour everything into their annual conference and walk away three weeks later wondering why nothing changed. In this episode, Leighton Healey breaks down what actually separates a great franchise conference from an expensive one—drawing on decades of experience across dozens of franchise brands.

    He covers the FBC prep practice most brands skip, how to use vendor relationships as a competitive intelligence tool, and why the Monday after your conference is where ROI goes to die.

    Plus: we built a free worksheet based on the framework in this episode. Subscribe to What's Next in Franchising — Weekly Signals at whatsnextinfranchising.com to get it.
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    34 mins
  • 2026 is Exposing Weak Systems

    2026 is Exposing Weak Systems
    Feb 17 2026

    Franchise growth is accelerating in lockstep with rising pressure on operations.

    In the first episode of What’s Next in Franchising, Leighton Healey and Travis Martin introduce the show and break down three developments shaping service franchising in 2026:

    • FTC franchise disclosure updates and what greater transparency means for franchisors
    • The latest Franchise 500 rankings and how visibility raises expectations across systems
    • The shift away from DIY as consumers return to professional service providers

    This episode sets the foundation for the conversations ahead, focusing on how franchise leaders can navigate growth without losing quality, culture, or their people.

    📺 Watch the full episode on YouTube:
    👉 https://youtu.be/xIqQ8AtGCkw?si=w57A-tYWC_if78Fa
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    27 mins
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