Why Productivity Fails Without Profit Visibility, with Dwight Klappich

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Why Productivity Fails Without Profit Visibility, with Dwight Klappich

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In part 2 of The Performance-Driven Warehouse, Dan Keto continues the conversation with Dwight Klappich, former Gartner Fellow and Principal at DK Advascent, on what separates warehouses that report metrics from those that actually run profitably. The discussion digs into why monetizing labor is non-negotiable, how unified data exposes hidden cost pools traditional KPIs miss, and why leaders must optimize processes before investing in automation. This episode lays out a practical, financially grounded approach to turning operational complexity into measurable advantage.

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