Some of the most meaningful lessons about leadership don’t come from boardrooms. They come from how we’re raised, how we listen, and how we choose to care when it would be easier not to.

In this opening episode, Scott creates space for a deeply personal conversation about empathy as a lived practice, not a concept. Scott and Lois explore how empathy shapes culture, trust, and long-term success — in business and in life — when it’s treated as something personal, intentional, and real.

Lois Krasilovsky brings a lifetime of lived empathy — shaped by family, work, and relationships — into how she leads people and serves customers. Her perspective is grounded, human, and earned through years of paying attention to what people actually need.

You’ll Hear

• Why empathy is learned through example, not instruction

• How listening — real listening — changes how people work together

• What it looks like to build trust through care, honesty, and attention to detail

• Why love, joy, and customer loyalty are not separate from business results

For leaders, founders, and team builders who want to create workplaces rooted in empathy, trust, and human-centered leadership — and who believe culture is personal.

If this conversation resonated with you, share it with someone who leads with heart — or is learning how to.

The Empathy Enterprise is the podcast for leaders who believe empathy is more than just a buzzword. Join host Scott Annan as he explores how leading with heart creates teams that perform, cultures that thrive, and businesses that matter.