ChatGTM S2 Ep3: Jim Knight ~ Keynote Speaker, Culture Catalyst & Author of "Culture the Rocks"
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ChatGTM S2 Ep3: Jim Knight ~ Keynote Speaker, Culture Catalyst & Author of "Culture the Rocks"
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About this listen
The conversation delves into the influence of Jim Knight, the impact of culture on business success, Jim Knight's career journey and focus on culture, the power of one in sparking change, the role of leadership in organizational culture, encouraging innovation and risk-taking, the shift towards personal branding and employee engagement, and the importance of personalization in customer experience. The conversation covers Jim Knight's journey from a middle school teacher to a promoter of change and impact. It delves into the trajectory of change, resilience, and identifying key areas of change. It also explores unique experiences, lessons of gratitude, and the influence of speaking engagements.
Takeaways
- Culture as the Terroir of Business
- The Primacy of Personalization in Customer Experience Embracing change
- Fostering internal content creators
Chapters
- 00:00 The Importance of Personalization in Customer Experience
- 42:22 Creating Impact Through Change Management
- 48:21 The Hard Rock Vault
- 57:29 Speaking Engagements and Impact
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