How do I best support my team through difficult client interactions?
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How do I best support my team through difficult client interactions?
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Managing a difficult client moment is one thing. Leading your people through the emotional fallout, the conflict, the tension, and the “what do I do now?” is another!
In this episode Amy and Kat discuss how to lead your team through difficult client interactions, support them without rescuing, and how a clear plan helps people feel steadier when things get messy.
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