Healthcare.gov - When Process, Politics and Code Collide
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Healthcare.gov - When Process, Politics and Code Collide
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About this listen
Healthcare.gov is often remembered as a broken website. In this episode of Project Management Is Boring, we unpack why that story misses the point. The failure wasn’t caused by bad developers or an impossible deadline — it was the result of fragmented ownership, unclear authority, ignored integration risk, and a leadership structure that made honest reporting nearly impossible.
This episode walks through how dozens of vendors, competing agencies, and “green” status reports combined to hide real problems until launch day, when the entire system collapsed in public. More importantly, it shows why Healthcare.gov isn’t a one-off disaster — it’s a textbook example of how normal, everyday project management decisions quietly create catastrophic outcomes. If you’ve ever worked on a project that felt fine right up until it suddenly wasn’t, this story will feel uncomfortably familiar.