Something New!
For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP235

In episode 235, the first part of a two-part conversation, Coffey talks with Jacob Morgan about building a future-ready organization by redesigning employee experience as a leadership system rather than a collection of perks.

They discuss the role of futurists and foresight frameworks in business strategy; decoding human signals to anticipate workforce change; why employee experience must balance empathy, competence, and merit; failures of perk-driven engagement models; employee agency and co-creation of the workplace experience; structural work design versus superficial engagement tactics; leadership accountability in shaping culture; using technology and AI to amplify human capability rather than replace it; aligning expectations between employees and organizations in a post-pandemic workforce.

Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.

If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.

About our Guest:

Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs.

Jacob Morgan can be reached at

https://thefutureorganization.com/

https://www.linkedin.com/in/jacobmorgan8/

https://x.com/jacobm

https://www.youtube.com/@JacobMorgan

https://www.instagram.com/jacobmorgan8/

https://www.facebook.com/JacobMorgan8/

https://greatleadership.substack.com/

About Mike Coffey:

Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher.

In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.

Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Imperative has been named a Best Places to Work, the Texas Association of Business’ small business of the year, and is accredited by the Professional Background Screening Association.

Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.

Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.

Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas’ 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.

Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.

Mike and his very patient wife of 28 years are empty nesters in Fort Worth.

Learning Objectives:

Understand how foresight tools and human signals help leaders prepare for future workforce shifts

Evaluate employee experience using the framework of empathetic excellence instead of perks or engagement scores

Apply the eight laws of employee experience to build resilient, future-ready organizations

Something New!
For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP234

In episode 234, Coffey talks with Lana Eyzips about building data-informed, strategic HR functions.

They discuss why HR is often excluded from strategic planning; shifting HR from reactive firefighter to proactive advisor; building credibility through relationships rather than titles; translating people data into business and revenue impact; onboarding priorities for new HR leaders; compliance as a driver of culture and ethics; balancing HR’s role with leaders and employees; using data to influence executive decisions; the Light Bulb Method for strategic HR problem-solving; DEI framed through business outcomes; psychological safety and trust in organizations; and the future of HR with AI governance and automation.

Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.

If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.

About our Guest:

Lana Eyzips, M.A., PHR is a senior HR leader and business psychology consultant with over 17 years of HR experience helping organizations turn people challenges into strategic growth. She’s the creator of The Lightbulb Method™, a practical framework that connects people, data, and culture to drive results leaders can actually see.

With a master’s in Industrial and Organizational Psychology and deep experience across industries, from healthcare and credit unions to manufacturing and nonprofits, Lana brings a rare blend of compliance expertise, behavioral insight, and cross-cultural perspective. Her work focuses on helping leaders build credibility, navigate change, and create cultures rooted in trust, accountability, and clarity.

Lana Eyzips can be reached at

https://lanaeyzips.carrd.co/

https://www.linkedin.com/in/eyzipslana/

About Mike Coffey:

Mike Coffey is an entrepreneur, licensed private investigator, consultant, and registered yoga teacher.

In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make better decisions about the people they involve in their business.

Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Mike was recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been named the North Texas HR Professional of the Year.

Mike serves as a board member of a number of organizations, including the Texas SHRM, the state HR association, where he serves Texas’ 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County, where he is chair of the Workforce Readiness Committee; the Texas Association of Business, Texas’ state chamber; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.

Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200).

Mike and his very patient wife of 29 years are empty nesters in Fort Worth, where he teaches yoga several times each week.

Learning Objectives:

Explain why credibility is the foundation for HR’s strategic influence

Apply practical methods for building trust with executives and frontline leaders

Use data, culture awareness, and psychology to frame people issues as business risks and opportunities

Something New!
For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP#233

In episode 233, Coffey talks with Amy Jacobs about evaluating and investigating unique complaints.

They discuss evaluating the credibility of anonymous complaints; deciding when to investigate versus monitor; retaining records of all complaints for institutional memory; handling requests for confidentiality and anonymity; responding to complaints from former employees; assessing credibility when performance issues exist; navigating complaints raised through attorneys or union representatives; managing interviews with legal counsel or representatives present; deciding between in-person and virtual investigations; selecting interview locations to preserve confidentiality; recording versus not recording interviews; controlling interview pace and scope; identifying unrelated but critical issues uncovered during investigations; communicating investigation outcomes to complainants and employees; preventing retaliation claims; and managing gossip and trust in the workplace after investigations.

Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.

If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.

About our Guest:

Amy Jacobs, an employment lawyer, joined Employment Practices Solutions in 1997 and is a currently a senior consultant and shareholder. For 30 years, Amy and the other consultants at EPS have partnered with all sorts of organizations to build respectful and inclusive work environments. In addition to impartial complaint investigations, EPS provides a range of services including highly customized training programs - live, virtual-live, and on-demand; expert testimony in human resources and employment law; and a wide array of HR consulting services. Their client base includes Fortune 100 companies, small businesses, government entities, higher education institutions, and nonprofit organizations. Mostly importantly, EPS is dedicated to providing high-quality solutions that meet the unique needs of each organization.

Amy Jacobs can be reached at

https://www epspros.com

https://www.linkedin.com/company/epspros

About Mike Coffey:

Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher.

In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.

Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Imperative has been named a Best Places to Work, the Texas Association of Business’ small business of the year, and is accredited by the Professional Background Screening Association.

Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.

Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.

Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas’ 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.

Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.

Mike and his very patient wife of 29 years are empty nesters in Fort Worth.

Learning Objectives:

Evaluate anonymous and informal employee complaints for credibility and risk.

Apply best practices for conducting fair, defensible workplace investigations.

Manage post-investigation communication to reduce retaliation and rebuild trust.