AI is pushing the services industry into a new kind of competitive divide.

In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.

You'll learn:

• Why the AI services market is splitting and who's winning
• How AI agents and platforms enable "growth without growth"
• Why hyperscalers threaten digital-only service strategies
• Where "phygital" experiences create new competitive advantage
  

Dig deeper:

• Download the Top 3 Priorities for Tech Services Leaders
• Learn more about Gartner for Tech Services Practice Leaders
• See why Gartner is the world authority on AI

Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real.

In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can separate real opportunity from market noise. From rising investment interest to the challenges of governance, integration and scale, this conversation unpacks where organizations are today — and what comes next.

You'll learn:

• What Gartner Hype Cycles reveal and how to use them effectively
• Why agentic AI is at peak hype, but still early in adoption
• The real barriers to success: governance, guardrails and clean data
• How to identify high-value use cases and avoid "agent washing"

Dig deeper:

• Download the full Hype Cycle for Agentic AI
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights

AI adoption is accelerating fast, but so is enterprise risk.

In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile.

Drawing from real-world examples, Paul breaks down how AI can shift from a source of exposure to a powerful driver of resilience — reducing remediation time, improving threat detection, and strengthening fraud prevention.

You'll learn:

• The three priorities leaders must get right: security, governance and talent
• How to focus on AI use cases that actually reduce risk
• What separates successful AI adoption from high-speed failure

Dig deeper:

• Learn more and download the 2026 Gartner CIO Report
• Attend a Gartner CIO Conference near you
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights