From the Yellow Chair cover art

From the Yellow Chair

From the Yellow Chair

By: Lemon Seed
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Home Service Industry marketing and branding gurus, Crystal Williams and Emily Fleniken speak the language of contractors by talking condensers, co-op dollars, service agreements, and equipment warranties, but also the language of entrepreneurs by talking ROI, creative strategy, trending tactics, employee retention, and community engagement. You’ll be entertained by the comical banter, but informed by the holistic approach to marketing and branding. On the daily, you’ll find this dynamic duo working the grind at Lemon Seed Marketing, but this podcast is an outlet for us to share their experiences with the masses, From the Yellow Chair.© 2026 From the Yellow Chair Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Building a Legacy of Purpose
    Jun 30 2026

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    Building a Legacy of Purpose | Featuring Trapper Seales

    What does it mean to build a life that creates lasting impact?

    In this episode, we sit down with entrepreneur, speaker, coach, and author Trapper Seales for a powerful conversation about purpose, leadership, resilience, and the legacy we leave behind. Through personal stories and hard-earned lessons, Trapper shares how adversity can become a catalyst for growth, why service is at the heart of great leadership, and how each of us can unlock our full potential.

    Whether you're an entrepreneur, business leader, or someone searching for greater meaning in your work and life, this episode will challenge you to think beyond success and focus on significance.

    In This Episode:

    ✔️ Defining success beyond titles and achievements
    ✔️ The role of adversity in personal growth
    ✔️ Leading through service and impact
    ✔️ Discovering and living your purpose
    ✔️ Building a legacy that lasts

    Key Takeaway:
    Your legacy isn't built someday in the future. It's built every day through the lives you influence, the values you uphold, and the purpose you choose to pursue.

    🎙️ Guest: Trapper Seales
    🌐 Learn more about ROR Global: https://www.ror.global

    If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.

    Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.

    From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com

    Interested in being a guest on our show? Fill out this form!


    We'll see you next time, Lemon Heads!

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    42 mins
  • He Said, She Said: Is It the Tactic or the Team Behind Top Investors' Success?
    Jun 23 2026

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    He Said, She Said: Is It the Tactic or the Team?

    When a marketing strategy underperforms, what's really to blame? The tactic itself, or the team responsible for executing it?

    In this solo episode of From the Yellow Chair, Crystal tackles one of the most common frustrations business owners face: investing in marketing efforts that don't deliver the results they expected. From social media ads and promotions to sales processes and team buy-in, she breaks down why successful strategies aren't one-size-fits-all and why execution often matters just as much as the tactic.

    You'll learn how to evaluate whether poor performance stems from budget, timing, messaging, team readiness, leadership, or process gaps. Crystal also shares practical insights on coaching teams, creating accountability, tracking KPIs, and building alignment across marketing, operations, customer service, and field teams.

    If you've ever wondered whether you should abandon a marketing strategy or double down on improving execution, this episode will help you ask the right questions before making your next move.

    In this episode:

    Why marketing tactics work differently for every business
    The hidden role team execution plays in campaign success
    How leadership influences marketing performance
    Common mistakes that sabotage promotions and offers
    The importance of coaching, accountability, and repetition
    Key metrics every business owner should be tracking
    Questions to ask before deciding a strategy has failed

    Because sometimes it isn't the tactic. Sometimes it isn't the team. And more often than not, the answer lives somewhere in the middle.

    If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.

    Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.

    From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com

    Interested in being a guest on our show? Fill out this form!


    We'll see you next time, Lemon Heads!

    Show More Show Less
    12 mins
  • Why Maintenance Clubs Fail: CRM Mistakes Costing Contractors Revenue
    Jun 16 2026

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    In this episode of From the Yellow Chair, Crystal sits down with Gary Woodruff of Boxed for the Trades to discuss why so many maintenance programs fail before they ever have a chance to become profitable and how contractors can build a membership strategy that actually supports recurring revenue.

    From CRM setup mistakes and missed billing to overdue maintenance visits, monthly versus yearly renewals, and the importance of clean customer data, Crystal and Gary break down the operational side of maintenance clubs that many home service companies overlook. They share real world insights on how contractors can use their CRM, especially ServiceTitan, to better manage memberships, prevent revenue leaks, and turn maintenance programs into true customer retention tools.

    Whether your maintenance club feels messy, your data is hard to trust, or your team is struggling to understand how memberships should be sold, scheduled, and renewed, this episode offers practical strategies to help you clean up the process and create a more profitable program.

    In this episode, you'll learn:

    Why maintenance clubs need clear goals before setup
    How poor CRM setup can create hidden revenue leaks
    Why missed billing and overdue visits can hurt profitability
    The difference between monthly and yearly membership billing
    How clean equipment data can help your team make smarter decisions
    Why CSRs, dispatchers, and technicians need to understand the strategy behind the program
    How automation can reduce office workload and improve customer follow up
    Why maintenance programs should support recurring revenue, customer retention, and long term growth

    If you're an HVAC contractor, plumber, electrician, roofer, or home service business owner looking to improve your maintenance program, strengthen recurring revenue, and get more from your existing customer base, this episode is packed with actionable insights.

    If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.

    Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.

    From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com

    Interested in being a guest on our show? Fill out this form!


    We'll see you next time, Lemon Heads!

    Show More Show Less
    56 mins
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