Navigating Change and Reinvention: A Conversation with Michael J. Critelli

In this in-depth conversation, former CEO and Chairman of Pitney Bowes, Michael J. Critelli, shares insights on leading a company through periods of significant change and market disruption. Starting with a historical overview of Pitney Bowes’ evolution from a mail processing business to embracing global markets and adjacent market opportunities, Critelli discusses strategic thinking, the importance of innovation, and the necessity of constantly adapting business strategies. He highlights the challenges of competing with government and quasi-government entities, the importance of exiting markets strategically, and the need to centralize operations to stay competitive. The conversation also touches on the value of salespeople as 'human sensors' in identifying opportunities, the importance of R&D investment, understanding customer-driven value, and the role of leadership in navigating change. Critelli’s journey offers valuable lessons on staying relevant in evolving markets and the continuous rebalancing of organizational focus and resources.

00:00 Opening Remarks and Introduction to Today's Episode
01:55 The Evolution of Pitney Bowes: Adapting to Change
03:43 Insights and Strategies from Michael J. Critelli
07:40 Reframing Competition and Embracing New Opportunities
12:45 Navigating the Complexities of Global Postal Services
20:35 The Art of Entering and Exiting Markets Strategically
36:43 Cultural Transformation and Organizational Change
45:25 Final Thoughts and Where to Find More

Find Mike here: https://www.mikecritelli.com