Karl Murphy is the CEO of Spiffy, the leading mobile service operating system built specifically for automotive dealerships. With over 12 years of experience transforming how dealers deliver service outside the four walls of their shop, Karl has become one of the most sought-after voices in fixed operations — helping dealerships scale mobile programs from a single van into multi-asset, high-margin revenue lines that run with the precision of a software company. His clients include some of the most forward-thinking dealer groups in the country, and the results they're producing are quietly rewriting what's possible in fixed ops.

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What we discuss in this episode:

Mobile service has been talked about for years. Most dealerships have tried it. Few have scaled it. Even fewer have made it genuinely profitable.

Karl Murphy has watched every version of this story play out, and in this episode, he breaks down exactly what separates the operations that stall from the ones that are now generating serious, repeatable gross profit from vans that didn't exist in their service drive two years ago.

What's working. Why humans alone can't get you there. And what the dealers who've figured this out already know that everyone else is still missing.

Listen to the episode featuring Karl Murphy for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Karl Murphy

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Chris Austin is the Chief Revenue Officer of StrategicSource, a Minnesota-based outsourced purchasing organization with 25 years of deep roots in automotive retail. Having grown up inside every department of the business, from sourcing and auditing to client services and executive strategy, Chris has sat inside the budget meetings, contract negotiations, and financial blind spots of dealership groups ranging from single-point stores to 80-location operations across all 50 states. He doesn't just understand dealership expenses. He knows exactly where they disappear.

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What we discuss in this episode:

In this episode, Chris Austin pulls back the curtain on the expense problem hiding inside nearly every dealership in America, the suppliers on autopilot, the contracts nobody is auditing, and the price increases slipping through unnoticed month after month. We're talking about an industry where the average dealership is overspending by 25% on indirect expenses alone.

One client recently discovered a 72% increase in their uniform costs they had never caught. Not because they weren't smart. Because nobody had the time, the benchmarks, or the system to find it.

We go deep into:

• Why 95% of dealerships have no dedicated purchasing function — and what that's actually costing them
• The difference between reactive and proactive expense management
• How decentralized contract management is silently eroding margins
• Why selling more cars is not the answer to an expense problem

This conversation goes places most dealership financial discussions never do, and if you're responsible for the profitability of any automotive retail operation, what Chris shares here will change how you look at your P&L.

Listen to the episode featuring Chris Austin for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Chris Austin

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Matt Leone is the CEO of DriveCentric, the automotive engagement platform that has been redefining how dealerships connect with customers across every department, from sales and F&I to fixed operations. Under his leadership, DriveCentric has evolved far beyond traditional CRM, building the infrastructure for a unified customer experience that the automotive industry has never seen at this scale. Matt is one of the most forward-thinking voices in retail automotive technology today.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode of the Fix Ops Roundtable, Matt Leone joins Sarah Vantine and Ted Ings to talk about the single biggest operational blind spot costing dealerships gross profit right now, and the technology that closes it.

If your sales team and your service department are running on different systems, different data, and different conversations, your customers already know it. And in 2026, with margin pressure real and consumer expectations higher than ever, that gap is no longer sustainable.

Matt breaks down why the CRM category got it wrong for decades, what a true engagement platform looks like when it actually works, and why the dealers who move first on this are about to have a significant competitive advantage over everyone who waits.

This is the conversation fixed ops has needed for a long time.

Listen to the episode featuring Matt Leone for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Matt Leone

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement