In this episode of Fintrepreneur, Dave and Eli sit down with Roenen Ben-Ami, Co-Founder and Chief Risk Officer of Justt, to explore how AI is transforming chargeback management. From the limits of template-based dispute responses to the rising evidentiary standards set by issuers and card networks, Roenen breaks down why traditional approaches no longer work—and what merchants should be doing instead.

They discuss how AI-driven, dynamic dispute strategies are improving outcomes, reducing operational burden, and reshaping the future of risk and payments. A must-listen for merchants, fintech leaders, and payments professionals navigating the evolving world of disputes.

On this episode of Fintrepreneur, hosts Dave and Eli sit down with Marc Racette, CEO and founder of PulseFX, to explore the world of foreign exchange and cross-border payments. Marc shares his founder journey, revealing what inspired him to start PulseFX and the values that guide him as a leader in the fintech space.

We dive into how mid-size businesses can save 2–3% on FX fees by uncovering hidden costs and optimizing their payment strategies. Marc also takes listeners behind the scenes of a cross-border payment, explaining the complex networks, compliance steps, and technology that impact timing, cost, and risk.

Finally, we discuss emerging trends in currency markets, including the influence of geopolitics, digital currencies, and automation, helping businesses make smarter, future-proof financial decisions. Whether you’re a CFO, finance professional, or business leader navigating international growth, this episode offers actionable insights to save money, reduce risk, and stay ahead of the curve.

Founder and advisor Shawn Johnston opens up about the realities of entrepreneurship—from what pushed him to build his own business to the hard lessons he learned leading “by habit” before shifting to leadership by design. He shares how building systems transformed his company’s scalability and profitability, and why clarity is the key to removing bottlenecks and empowering teams.

Shawn also dives into the personal side of leadership, discussing how ADHD hyperfocus can be both a powerful driver and a risk for burnout, and the strategies he’s developed to manage load, find balance, and lead more intentionally.

Whether you’re building a business, leading a team, or navigating work with a neurodiverse brain, this conversation is full of practical takeaways on how to grow with purpose and sustainability.