Episode 16: Codified Business Knowledge - Expansive EDGE
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Episode 16: Codified Business Knowledge - Expansive EDGE
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In this conversation, Josh Leyenhorst and Lyndon Smith discuss the importance of systems and operations in business growth. They emphasize the need for codifying knowledge through playbooks, which serve as a single source of truth for employees. Lyndon explains the Control Shift process, which helps businesses transition from chaos to control by documenting processes and implementing change management strategies. The discussion also covers the types of businesses that can benefit from playbooks and practical steps for implementing effective systems.
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