Ep188: Disruption, Culture and Technology – Halo's Unique Approach to Enterprise Innovation
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About this listen
Hear how Halo manages market disruption and technology innovation with their unique culture, helping them scale to be a leader in workflow automation software.
Topics Include:
- Halo serves 125,000 teams across 75 countries with enterprise ITSM solutions
- Paul Hamilton founded company 21 years ago as freelance IT consultant
- Built ticketing software to track their own freelance client work originally
- No marketing budget so mastered organic SEO without paid advertising spend
- Reached number one Google ranking globally for help desk software 2006
- Hired first employee in 2011 when co-founder wanted out
- AWS partnership began years ago recognizing trajectory not current snapshot size
- AWS team proactively delivered 20 percent infrastructure optimization cost savings recently
- Halo reducing prices using savings for customer value creation
- Hires graduates and trains them rather than poaching experienced enterprise talent
- Monday morning all-company meetings ensure transparency with minimal management hierarchy levels
- No traditional sales teams, culture emphasizes autonomy and employee ownership stakes
- Technology completely rebuilt 2017-2018 delivering deployments in one-third typical timeframes
- Total cost ownership 70 percent lower than competitors while winning tenders
- Vision transcends software through music festivals, documentaries pioneering fulfilling workplace culture
Participants:
- Paul Hamilton – CEO and Founder, Halo
- Alison Kay – Vice President / Managing Director, AWS UKI
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
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