Ep188: Disruption, Culture and Technology – Halo's Unique Approach to Enterprise Innovation cover art

Ep188: Disruption, Culture and Technology – Halo's Unique Approach to Enterprise Innovation

Ep188: Disruption, Culture and Technology – Halo's Unique Approach to Enterprise Innovation

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Hear how Halo manages market disruption and technology innovation with their unique culture, helping them scale to be a leader in workflow automation software.

Topics Include:

  • Halo serves 125,000 teams across 75 countries with enterprise ITSM solutions
  • Paul Hamilton founded company 21 years ago as freelance IT consultant
  • Built ticketing software to track their own freelance client work originally
  • No marketing budget so mastered organic SEO without paid advertising spend
  • Reached number one Google ranking globally for help desk software 2006
  • Hired first employee in 2011 when co-founder wanted out
  • AWS partnership began years ago recognizing trajectory not current snapshot size
  • AWS team proactively delivered 20 percent infrastructure optimization cost savings recently
  • Halo reducing prices using savings for customer value creation
  • Hires graduates and trains them rather than poaching experienced enterprise talent
  • Monday morning all-company meetings ensure transparency with minimal management hierarchy levels
  • No traditional sales teams, culture emphasizes autonomy and employee ownership stakes
  • Technology completely rebuilt 2017-2018 delivering deployments in one-third typical timeframes
  • Total cost ownership 70 percent lower than competitors while winning tenders
  • Vision transcends software through music festivals, documentaries pioneering fulfilling workplace culture


Participants:

  • Paul Hamilton – CEO and Founder, Halo
  • Alison Kay – Vice President / Managing Director, AWS UKI


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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