On the 68th episode of Enterprise AI Innovators, host Saam Motamedi (General Partner, Greylock Partners) talks with Paul Beswick, SVP & Chief Information and Operations Officer at Marsh, about building production-grade AI tooling in days, why a portfolio of twenty small sequential projects beats three big flagship ones, and what the scaffolding around the firm's internal LenAI tool taught Marsh about agent harnesses and operational AI.

Quick Hits from Paul:

On staying current as a CIOO: "I code probably weekly if not more."

On building scrappy versus buying commercial: "We only lag by a few months, and it costs a lot less to do it this way."

On a new CIO's first three AI projects: "Break those three into 20 each and do them sequentially, one at a time."

Book Recommendation: Titus Groan by Mervyn Peake.

Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, and YouTube.

Enterprise AI Innovators is a show where top technology executives share specific ways AI changes how work gets done in the enterprise.

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Abnormal Studios.

On the 67th episode of Enterprise AI Innovators, host Evan Reiser (CEO and co-founder, Abnormal AI) talks with Joel Hron, Chief Technology Officer at Thomson Reuters. Joel shares how Thomson Reuters is rebuilding 150-year-old knowledge-work franchises in legal, tax, and compliance around agentic AI, what changed when more than half of his engineers' code started being written by AI, and why the right mental model for working with AI is "colleague," not "copilot."

Quick Hits from Joel:

On the engineer-to-controller reframe: "Your job as an engineer shifted from being the contributor and owner of the code base to being more the controller and governor of the code base."

On the trust gaps blocking enterprise agents: "The control system around the agent is something that I think really needs to be built out further for enterprises to get comfortable with allowing agents to just do work in a more independent way."

On doing technical review at 5,000-engineer scale: "You can literally go clone the repo and spend an hour with Claude or with Codex talking about the code."

Book Recommendation: Thinking, Fast and Slow by Daniel Kahneman.

Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, and YouTube.

Enterprise AI Innovators is a show where top technology executives share specific ways AI changes how work gets done in the enterprise.

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Abnormal Studios.

On the 66th episode of Enterprise AI Innovators, host Evan Reiser (CEO and co-founder, Abnormal AI) talks with Aldo Noseda, Chief Information Officer at Eastman Chemical Company. Eastman is applying AI in two directions at once: productizing data science for customers (e.g., Fluid Genius for predicting thermal-fluid degradation) and deploying “AI for the masses” internally via a secure, customized layer on top of tools like ChatGPT and Microsoft Copilot, with clear guardrails based on situational risk.

Quick Hits from Aldo:

On customer-facing AI as a product: “We at Eastman, in the last year or so started to do something fairly unique for the chemical industry is that we started to offer to our customers digital solutions in the form of services. And we have four products in the market right now that we are that we are offering. One of those is the product is called Fluid Genius.”

On “AI for the masses” with security and customization: “What we had to do is create an engine utilizing, obviously, the base of the existing products in the market, but wrap it up with a solution that was not only secure, but customized to the needs of that company. And we deploy that very quickly. Right now, we have approximately 6000 recurring users utilizing that engine for individual consumption. That is where I call AI for the masses.”

On fast operational wins: “We loaded the script, we put it on top of the helpdesk, and in two weeks we have the engine up and running for our users to consume… we were in from 5000 lines of code per month for a programmer to like 40,000 lines of code using AI agent.

Recent Book Recommendation: The 7 Habits of Highly Effective People by Stephen R. Covey

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Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, and YouTube.

Enterprise AI Innovators is a show where top technology executives share specific ways AI changes how work gets done in the enterprise. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Abnormal Studios.