Eliminate the Rocks From Your Customer Journey - Sean Albertson

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Eliminate the Rocks From Your Customer Journey - Sean Albertson

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About this listen

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.

Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.

And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Here’s what we discuss:

The four types of “rocks” that disrupt your customer experience
How to find and eliminate the “rocks” from your customer journey
Connecting silos to create a seamless experience
The need for cross-functional teams to address customer experience
Connecting upstream and downstream effects in your customer journey
The Colorado DMV’s seamless customer experience

RESOURCES FROM THIS EPISODE:

Sean’s website
Sean’s book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey
Sean on LinkedIn

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