Dental care is becoming a bigger part of modern grooming, and clients are starting to expect more than just a clean and tidy trim.

In this episode, Bill is joined by Anastasia Waugh, also known as the Dog Tooth Fairy, to talk about the launch of the brand new Neo pet toothbrush, debuting at Crufts.

They break down:

• What makes the Neo different from other pet toothbrushes
• The upgraded ergonomic design and why that matters for groomers
• How its settings cater for different dental needs
• Why early dental care can prevent serious health problems later on
• How groomers can confidently talk to clients about oral hygiene

Dental work can feel like a tricky subject to raise with owners. But as Anastasia explains, preventive care is far easier and far kinder than dealing with advanced dental disease.

If you’ve been thinking about adding dental services to your salon, or you want to educate clients more effectively, this episode will give you practical insight and fresh confidence.

With the official launch happening at Crufts, this could be the start of a shift in how groomers approach oral health in the salon.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.

You can find out more and sign up for Lopay here:

https://merchant.lopay.app/ref/PETPASSION2500

Listeners of this podcast get £2500 of fee-free transactions.

And if you’d like support growing a stronger, more profitable grooming business, visit:

https://petpassiontoprofit.com/

If you’re serious about raising standards in your salon, subscribe to the podcast and share this episode with another groomer who wants to stay ahead of the curve. 🐾

Be honest… when was the last time you looked at your Terms and Conditions?

For many pet groomers, T&Cs are one of those “I’ll sort it later” jobs. But avoiding them can lead to serious problems in your business.

In this episode, Bill explains why solid, well-written Terms and Conditions are not just paperwork; they are protection.

Without clear policies in place, you can end up with:

1. Inconsistent rules for different clients
2. Disputes over matting, late collections or no-shows
3. Refund arguments
4. Complaints that become personal and emotional
5. Stress that could have been avoided

Your Terms and Conditions set the standard for how your business operates. They remove grey areas. They give you confidence. And they make you look professional.

Bill also talks through how to create T&Cs that actually reflect your grooming business, not just something copied from another salon. Your policies should match your values, your services and how you want to run your diary.

If you’ve ever felt anxious about client complaints or unsure how to handle tricky situations, this episode will help you tighten up your systems and protect your business properly.

You can access the Pet Passion to Profit Terms & Conditions Builder here:

https://www.petgroomertandcbuilder.com/

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.

You can find out more and sign up for Lopay here:

https://merchant.lopay.app/ref/PETPASSION2500

Listeners of this podcast get £2500 of fee-free transactions.

And if you’d like support building a stronger, more professional grooming business, visit:

https://petpassiontoprofit.com/

If this episode gave you a nudge to finally sort your T&Cs, make today the day you do it – and don’t forget to subscribe and share it with another groomer who needs to hear it. 🐾

As a pet groomer, you’re brilliant at looking after dogs. But are you looking after your own finances just as well?

In this episode, Bill sits down with Romany Youell – also known as The Finance Woman – to talk about something many grooming business owners avoid… money.

If you’re self-employed or running a salon, your income depends on you. So what would happen if you couldn’t work? Would your business survive? Would you?

Romany shares clear, practical advice on:

1. Why financial literacy matters for pet professionals
2. What income protection actually is (and why most groomers misunderstand it)
3. The difference between being busy and being financially secure
4. Why pensions and investments shouldn’t be “something to sort later”
5. The types of insurance business owners should genuinely consider

One of the biggest takeaways? Many groomers prioritise their clients, staff and salon expenses – but forget to protect themselves.

This episode isn’t about complicated financial jargon. It’s about helping you feel more confident, more informed and more in control of your future.

If you work for yourself, this conversation could genuinely change how you think about money in your grooming business.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.

You can find out more and sign up for Lopay here:

https://merchant.lopay.app/ref/PETPASSION2500

Listeners of this podcast get £2500 of fee-free transactions.

And of course, if you feel like you could benefit from Bill's business programmes for the Pet Grooming industry, visit:

https://petpassiontoprofit.com/

If you found this episode helpful, make sure you subscribe, leave a review and share it with another groomer who needs to hear it.