Designing in the Dark: A Project Manager’s Memoir of Building a Racial Reporting Hotline
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Designing in the Dark: A Project Manager’s Memoir of Building a Racial Reporting Hotline
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What happens when the mission is clear—but the solution isn’t?
In this episode of Memoirs of a Project Manager, Devon Williams reflects on leading a policy-mandated project to build a racial incident reporting hotline for New Mexico schools while navigating ambiguity, unfinished requirements, and real human impact.
In this episode, you’ll learn:
- How to move a project forward when requirements aren’t fully defined
- Why iterative planning and prototyping matter in high-stakes work
- How to navigate vendor relationships when clarity is still emerging
- What “progressive elaboration” looks like in real life—not the textbook
- How to design systems responsibly when people, not metrics, are at the center
This memoir bridges real-world experience with core PMP concepts like progressive elaboration and risk management—offering practical insight for project managers, PMP candidates, and anyone building something meaningful under uncertainty.
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