In this episode of The Lawn Care Grow Show, host Mark Lamberth talks with Exequio De La Mora of FLOR Landscaping in San Jose, California about how he built a 25‑person, full design‑build outdoor living company in the heart of Silicon Valley by obsessing over communication, logistics, and client experience. Exequio explains how FLOR specializes in complete exterior transformations—pavers, concrete, porcelain, outdoor kitchens, lighting, planting, and mulch—while deliberately staying out of pools and house remodels, and how a separate DBA, FLOR Property Services, handles select commercial and residential maintenance accounts rooted in his family’s lawn care background. He breaks down their tight geographic focus within about 25 miles of downtown San Jose, why they’ve started trimming distant commercial work to keep projects within 20 minutes of the shop, and how internal roles (sales, operations, project managers, coordinators, three‑person field crews) are structured to keep foremen on site full‑time while the office team handles procurement and scheduling. You’ll also hear his philosophy of “overcommunicate, confirm, confirm, confirm,” how that translates into fast responses, proactive coordination with other contractors, and realistic expectations about project manager availability, and his advice to younger contractors on getting their first 10–15 clients using social media, door hangers, and at‑cost jobs that build a five‑star reputation.

What you’ll learn on this episode:

• How FLOR Landscaping built a design‑build model that does “everything outdoors except pools and the house”
• The separation between FLOR Landscaping (design/build) and FLOR Property Services (commercial and select residential maintenance)
• Why they tightened their service area to roughly 20 minutes from downtown San Jose and began shedding far‑flung accounts
• How Exequio structures his leadership team: sales, operations manager, project managers, coordinator, and foremen‑led three‑person crews
• What “responsive scheduling and clear communication” looks like in practice, from instant callbacks to on‑the‑fly trenching help for GCs
• How overcommunicating and setting expectations with clients smooths inevitable construction changes and builds long‑term trust
• Exequio’s path from growing up in his father’s lawn care business to running a 25‑plus‑person design/build operation by age 27
• His playbook for getting started today: talk on camera even before you have jobs, hit neighborhoods with door hangers, do some work at cost, and ask directly for honest five‑star reviews.