Demystifying Tech Roles: Account Cloud Engineer cover art

Demystifying Tech Roles: Account Cloud Engineer

Demystifying Tech Roles: Account Cloud Engineer

Listen for free

View show details

LIMITED TIME OFFER | £0.99/mo for the first 3 months

Premium Plus auto-renews at £8.99/mo after 3 months. Terms apply.

About this listen

 Unlocking the Role of an Account Cloud Engineer at Oracle What does it take to bridge technical expertise with real-world customer impact? In this episode, we dive deep into the role of the Account Cloud Engineer (ACE) at Oracle—a unique position that sits at the intersection of technology and customer engagement. Often misunderstood as solely technical, ACEs play a vital role in presales, partnering with sales teams to guide customers through Oracle Cloud Infrastructure (OCI) solutions. From shaping architectural designs to providing ongoing support, ACEs are key to delivering value-driven cloud transformations. Listeners will discover: How ACEs collaborate with sales to co-design custom cloud solutions for clients The importance of soft skills—like communication, collaboration, and curiosity—alongside technical acumen What a typical day looks like for an ACE, including demos, workshops, customer calls, and problem-solving How cloud certifications, mini-courses, and real-world experience can jump-start your cloud career Why asking the right questions helps uncover and solve customers' real challenges We also spotlight the Generation Oracle (GenO) program—a global initiative dedicated to launching tech careers for people from all backgrounds. Whether you're a student, educator, or career switcher, GenO offers structured training and direct pathways into dynamic roles such as ACE, sales, consulting, and more. Ready to jumpstart your cloud journey? Explore Oracle Academy's free cloud curriculum and certifications, and check out Academy Bytes for bite-sized learning. Whether you're pursuing a career in cloud or curious about the world of presales, this episode is the perfect place to begin. Resources Mentioned: Oracle Academy : Free cloud curriculum and resources for educators and students Oracle University : Training and certification Generation Oracle Careers : Entry paths into Oracle -------------------------------------------- Episode Transcript: 00:00:00:00 - 00:00:35:10 Unknown Welcome to the Oracle Academy Tech Chat. This podcast provides educators and students in-depth discussions with thought leaders around computer science, cloud technologies, and software design to help students on their journey to becoming industry ready technology leaders of the future. Let's get started. Welcome to the Oracle Academy Tech Chat, where we discuss how Oracle Academy prepares the next generation workforce. 00:00:35:11 - 00:01:04:04 Unknown I'm your host, Rick Blake, our being the Oracle Academy program manager for the Benelux and the region. So what we're going to discuss today, in this episode, we're exploring what it is really like to work in cloud tech, especially in the AI's role at Oracle. Lily will share her journey into tech, what the job involves day to day, and some honest advice for students and educators thinking about careers in this space. 00:01:04:06 - 00:01:26:20 Unknown Lily Griffin works in Oracle for three years, currently program manager for Oracle Academy for the UK and the Nordics. Previous to this, Lily worked as an account Cloud engineer for Oracle in the UK. Today we will discuss what an Account Cloud Engineer is and Lily's experience in the role. Lily, are you ready? I'm ready. Very good. Let's start. 00:01:26:20 - 00:01:53:15 Unknown Lily, a warm welcome to this podcast. Thank you for giving us the opportunity to learn from you. From your knowledge and your experiences. So to kick it off, Lily, if I look at the top 50 global technical roles, I can see that data and cloud are strongly represented in the top ten jobs. Even in various roles. Can you please explain what an account cloud engineer and as we call it, is? 00:01:53:16 - 00:02:25:09 Unknown Yeah, of course they as mentioned, Ace stands for Account Cloud engineer. And at Oracle it's a pre-sales role. So that means that you're involved before a sale happens. You're working with customers to help them understand Oracle's cloud offering, guiding them through, solutions, architecture and product features. I guess what's great is that you're involved, that your involvement doesn't end once the deal is signed. 00:02:25:11 - 00:02:51:01 Unknown You're sort of. You continued to be the customer's technical point of contact for Oracle Cloud infrastructure, and it becomes very consistent relationship so they know who to reach out to if they have any questions. Need guidance or want to explore any other capabilities. I think that ongoing support helps build trust and makes the role feel really rewarding. 00:02:51:03 - 00:03:15:14 Unknown It's a technical role, but it's also very people focused. So you might be talking about networking in one call and chat bots in the next. So you need to really comfortable switching gears and sort of having a wide range of conversations. I'd also say you don't work alone either. So as an ace, you're paired with one or more one or more sales reps. 00:03:15:16 - 00:03:41:03 Unknown And the ones ...
No reviews yet