In this episode of Delivering Digital, we’re joined by laboratory operations expert Gary Creed to explore what makes a LIMS implementation successful. Drawing on real-world experience, Gary discusses the importance of planning, stakeholder engagement and aligning technology with clinical needs, alongside practical advice for navigating change and driving long-term value in laboratory services.

Hear from Tom Cleary, a senior manager with over 20 years’ experience leading large-scale digital projects across the health sector. From building PMO teams from the ground up to driving key initiatives during COVID, Tom reflected on the realities of delivering transformation within NHS constraints. He shared valuable insights into the communication challenges that often arise – and how collaboration, clarity and trust can help overcome them.

A thoughtful discussion packed with lessons for anyone involved in EPR or digital health delivery.

In this episode of Delivering Digital, we explore a unique career journey through the laboratory industry, from customer service to quality control and LIMS administration. We discuss how transferable skills, adaptability, and self-driven upskilling have enabled a seamless transition into technical roles. Highlights include hands-on involvement in LIMS upgrades, template creation, cross-department collaboration, and the value of agility in fast-moving lab environments. This conversation offers practical insights into career growth, developing technical expertise, and the importance of versatility in modern laboratory roles.