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Dealing with Difficult Clients: A Photographer's Guide

Dealing with Difficult Clients: A Photographer's Guide

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 In this episode, Cathleen discusses the complexities of client relationships in the photography business, emphasizing the importance of setting boundaries and managing expectations. She identifies four types of difficult clients: the discount seeker, the time thief, the ghost and the high maintenance demander. Cathleen provides strategies for effectively communicating with clients, establishing clear policies, and utilizing booking systems to streamline processes and protect one's time and energy. The conversation highlights that difficult clients are often a reflection of unclear boundaries and that improving communication can lead to better client relationships. Link for FREE TRIAL for Use Session: https://usesession.com/?via=usethatcamera Takeaways
  • Do not apologize for your pricing and hold firm.
  • It's about protecting your time, your energy and your sanity.
  • The 1st is the "Discount Seeker"
  • The 2nd is the "Time Thief"
  • The 3rd is the "Ghost"
  • The 4th is the "High Maintenance Demander"
  • Make sure you have a good booking system in place.
  • Each difficult client is not a failure. It's a lesson.
  • Handling these types of clients is all a part of becoming a professional.
00:00Navigating Client Relationships 07:14Identifying Difficult Client Types 13:39Strategies for Managing Client Expectations
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