Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM) cover art

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

By: Carly Agar | Customer Success Career Coach
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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to GrowCopyright 2026 Carly Agar | Customer Success Career Coach Career Success Economics Management Management & Leadership
Episodes
  • 129. 5 Salary Negotiation Mistakes CSMs Make

    129. 5 Salary Negotiation Mistakes CSMs Make
    Jul 15 2026
    Are you making one of the biggest salary negotiation mistakes without even realizing it?In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and over, and why they could be costing you thousands of dollars. I’ll share real coaching stories from my clients, the simple questions that can completely change an offer, and how to negotiate with more confidence without feeling pushy or difficult.You’ll walk away knowing how to approach your next offer strategically so you can maximize your compensation and avoid leaving money on the table. If you want to get paid what you’re worth and negotiate your next offer with confidence, hit play and let’s dive in.And if you want expert support from resume to negotiation, apply for coaching HERE and let’s build a job search strategy that gets results.00:45 – Why one word in your job offer could be costing you thousands03:39 – The salary negotiation shift most Customer Success Managers never think to make08:34 – The difference between getting a good offer and getting the best possible one09:04 – Why playing it safe during salary negotiations can cost you more than you think11:06 – The negotiation mistake that gives away your leverage before the conversation even starts14:44 – The biggest salary negotiation mistake Customer Success Managers make after getting an offerFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode129FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:If you want to learn how to land interviews and stand out in a crowded market, join me on Thursday, July 30th, for a free, live masterclass, How to Land Interviews for Competitive Customer Success Jobs: https://customer-success-career.captivate.fm/landinterviewslive
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    21 mins
  • 128. How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!

    128. How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!
    Jul 8 2026

    What do Customer Success hiring managers actually notice that most candidates never think about?

    In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actually stands out at every stage of the hiring process. We cover recruiter outreach, resumes, and interviews, along with the mistakes that quietly hurt candidates. We also get into how hiring managers are evaluating AI skills today and what the future of Customer Success means for your career.

    You'll walk away with a much clearer understanding of what today's CS leaders are looking for and how to approach your job search more strategically. If you want to stop guessing what hiring managers value and start making stronger career moves, hit play and let's dive in.

    And if you're ready to build an outreach strategy that helps you stand out with hiring managers, apply for coaching HERE and let's work together.

    01:16 – Why hiring managers think differently than most job seekers realize

    04:28 – The LinkedIn outreach mistake that could be costing you interviews

    07:13 – What hiring managers actually want to see before they ever read your resume

    16:08 – Why tailoring your resume to the job description can backfire

    22:06 – The interview mistake that quietly reveals you're not thinking like a CSM

    25:54 – What hiring managers are really looking for when they ask about AI

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode128

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!
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    46 mins
  • 127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

    127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!
    Jul 1 2026
    AI is not coming for your Customer Success job, but it is changing what great CSMs look like.In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever.You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in.And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role.00:08 – Why AI is raising the bar for Customer Success professionals10:00 – What hiring managers can tell about you from the questions you ask12:37 – Why generic interview assignments are costing candidates opportunities19:48 – The biggest mistake candidates make when using AI25:15 – What AI fluency actually looks like for CSMs30:10 – Why AI customers require a different kind of Customer SuccessFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode127FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:If you want to learn how to land interviews and stand out in a crowded market, join me on Thursday, July 30th, for a free, live masterclass, How to Land Interviews for Competitive Customer Success Jobs: https://customer-success-career.captivate.fm/landinterviewslive
    Show More Show Less
    47 mins
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