Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager cover art

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

By: Carly Agar | Customer Success Career Coach
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Summary

 Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to GrowCopyright 2026 Carly Agar | Customer Success Career Coach Career Success Economics Management Management & Leadership
Episodes
  • 120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked

    120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked
    May 13 2026
    You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is.In this episode, I’m sitting down with Michael, who applied to nearly 1,000 Customer Success jobs without landing a single interview. We unpack the exact shifts that finally changed everything, from the networking strategy that started getting hiring managers to respond to the mindset changes that helped him stop “pre-failing” before interviews even started. Within six months, he landed not one but two CS jobs using a completely different approach.You’ll walk away with a clearer understanding of what is actually working in today’s CS job market and how to stop wasting time on strategies that are keeping you stuck. If you are ready to finally start getting interviews and feel confident in your job search again, hit play and let’s dive in.And if you’re exhausted from applying to jobs and getting ghosted, apply for 1:1 coaching HERE and let’s change the way you approach your job search.2:12 – Why applying to a thousand jobs got zero interviews and led to burnout7:22 – What made investing in coaching the turning point for building confidence and community9:41 – How shifting from resume tweaks to direct networking created instant momentum13:17 – Why modern job search networking is smarter than awkward meetups18:31 – How applying to fewer jobs but following up strategically leads to better results22:14 – Landing two customer success jobs in under 45 days using the networking-first strategyFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode120FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
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    34 mins
  • 119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success

    119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success
    May 6 2026

    What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it?

    In this episode, I’m walking you through a simple four-step framework to build a business case that actually makes it hard for your company to say no. I dive into how to connect your work to what leadership cares about, how to prove your impact with real numbers, and how to think about your promotion like a strategic decision, not a hope. I also get into what most people miss when it comes to stakeholder buy-in and skill growth.

    You’ll walk away knowing exactly how to position yourself as the obvious next choice. If you’re ready to stop waiting and start making your promotion inevitable, hit play and let’s dive in.

    And if you are tired of waiting to get promoted and want a clear strategy to position yourself as the obvious next choice, apply for 1:1 coaching HERE and let’s build your business case together.

    01:52 – Why waiting for your promotion usually doesn’t work

    04:13 – How business impact wins over personal goals every time

    06:36 – Proving your value with numbers even without perfect data

    09:43 – Mapping key stakeholders to get your promotion approved

    12:39 – Building your growth playbook before you ask for a raise

    17:24 – Using this framework to land higher roles in interviews

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode119

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!

    Mentioned in this episode:

    We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report

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    23 mins
  • 118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat

    118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat
    Apr 29 2026
    Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer?In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me about a time questions and why their stories just aren’t landing the way they think they are. I’ll show you what’s actually going wrong inside your answers, what hiring managers are really paying attention to, and how to fix your stories so they feel clear, structured, and impactful without overthinking every word. These are the exact shifts I teach my clients to help them stand out in a crowded interview process.You’ll leave knowing how to turn your experience into answers that feel confident and convincing instead of scattered or forgettable. If you want to walk into your next interview knowing exactly how to answer any question with confidence, hit play and let’s dive in.And if you’re tired of your interview answers falling flat and costing you offers, apply for coaching HERE and let’s turn your stories into answers that actually get you hired.2:22 – Why leaving out numbers in your interview stories causes interviewers to underestimate your impact6:21 – How jumping straight into tactics without sharing what’s at stake makes your story less compelling8:38 – When you spend too much time on context, you risk losing the interviewer before you get to your actions10:48 – Why giving a general approach instead of a specific example makes it seem like you’re not listening12:42 – The habit of saying “we” instead of “I” in your stories causes interviewers to question your ownership14:25 – When your interview answers go over two minutes, you lose attention and risk not being put in front of customersFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode118FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report
    Show More Show Less
    23 mins
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